Marketplace Operations Specialist

Envision Horizons is seeking a Marketplace Operations Specialist. This role owns end-to-end marketplace catalog operations across Amazon and additional marketplaces, ensuring listings are launched accurately, maintained compliantly, and continuously optimized to support growth and on-time campaign execution across complex retail media and catalog ecosystems. The position partners closely with account managers, media teams, and engineering to resolve catalog issues, maintain account health, and drive operational excellence with clear documentation and process improvements Base Salary: $55k – $70k annually Location: We welcome applicants from across the U.S., but we are especially interested in candidates located in or near New York, Boston, Chicago Denver, Salt Lake City, or Seattle. These cities are key hubs where we're growing our team and fostering stronger collaboration. Perks: • Fully Remote • Health/Vision/Dental Insurance • 401k match • Flexible PTO Key Responsibilities • Manage product catalog operations across Amazon and other marketplaces, including listing creation, updates, and ongoing optimization to ensure accuracy and discoverability. • Troubleshoot and resolve listing errors, suppressed products, and related catalog issues with urgency and precision to minimize downtime and revenue risk. • Monitor marketplace dashboards for compliance, account health, and performance alerts; escalate and remediate proactively to protect seller performance. • Support account teams with back-end operations to ensure campaigns and product launches go live on time and as scoped. • Partner with client account managers and media teams to enable seamless execution of strategy across catalog, retail readiness, and advertising dependencies. • Track and document recurring operational issues; propose and implement process improvements to raise quality and speed over time. • Collaborate with Envision Horizons’ tech team to leverage myHorizons for catalog health, diagnostics, and workflow efficiency. • Stay current on Amazon and marketplace policy changes and ensure operational compliance across all touchpoints. Qualifications • 1–3 years in e‑commerce operations, ideally with Amazon Seller Central or Vendor Central exposure and hands-on catalog ownership. • Strong problem-solving and troubleshooting abilities with high attention to detail across data, content, and compliance workflows. • Familiarity with catalog management, flat files, and marketplace operations, including listing templates and variation structures. • Proficiency in Excel/Google Sheets; experience with analytics or reporting tools is a plus for monitoring and QA. • Excellent organization and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment. • A proactive, learning-oriented mindset with a passion for improving processes and enabling cross-functional success. Preferred qualifications • Experience coordinating with media teams on retail readiness and catalog dependencies for paid campaigns and promotions. • Background leveraging internal tools such as myHorizons or similar platforms for catalog diagnostics and monitoring. • Demonstrated ability to systematize recurring tasks and create documentation that scales team efficiency. Who We Are Envision Horizons is a winner of The Glossy Beauty Awards “Best E-Commerce Experience” Award and has been named an Amazon Ads Partners Awards finalist in the Creative Effectiveness category in 2024, as well as a finalist for the Brand Building US Category in 2022. Founded in 2017, we are a leading Amazon agency that offers a turnkey solution for brands looking to simplify and optimize their Amazon presence. Our mission is to help brands of all sizes improve their product pages, resolve common issues, and strategically use Amazon Advertising to scale successfully. Our Core Values: • Be Inquisitive - Be naturally curious, love working with data, and determined to find an answer. • Be A Leader - Think like a business owner and be confident in your knowledge and expertise. • Get It Done - Get it done and get it done right. If you don’t know how to get it done, be resourceful and independent in your work. • Have Humility - Admit when you’re wrong and take it as a learning opportunity. Approach all conflict with active listening and compassion. Envision Horizons is committed to building an inclusive environment for people of all backgrounds, and everyone is encouraged to apply. Envision Horizons is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Important Notice: Recruitment Fraud Warning Envision Horizons has recently been made aware of fraudulent recruiting activities involving individuals falsely claiming to represent our company. Please note that we never ask candidates for personal financial information, money, or payments at any stage of the hiring process. We also do not use Telegram or other informal messaging apps for interviews or official recruitment communication. All legitimate communication from our recruitment team will come from an email address ending in @envisionhorizons.com, and interviews are conducted only through our official channels, including email and JazzHR, our recruitment platform. If you are contacted by someone claiming to represent Envision Horizons and the communication seems suspicious, please do not share any personal information or send any money. Instead, report the incident by emailing [email protected] so appropriate action can be taken. 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