Membership and Sales Coordinator

Minnesota Children’s Museum’s mission is sparking children’s learning through play. We believe that diversity, equity, and inclusion is integral to fulfilling our mission. As a community resource for thousands of families, Minnesota Children’s Museum is dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover. The Membership and Sales Coordinator plays a pivotal role in the success of the museum’s membership program and related sales initiatives, working closely with the Membership and Sales Manager. This position is responsible for ensuring high-quality customer service across the Membership and Sales team, while also supporting Visitor Services staff in delivering outstanding guest experience. In addition to managing key member touchpoints—such as print collateral, email communications, and member and sales events, the coordinator ensures accurate, timely data entry in the museum’s point-of-sale (Galaxy) and CRM (Salesforce) systems in collaboration with the Membership, Sales, and Visitor Services teams. This role is hybrid eligible with a minimum of 3 days in office. PAY RATE: $24.00 per hour CLASSIFICATION: Full-time; Non-exempt, Hourly REPORTS TO: Membership & Sales Manager ESSENTIAL FUNCTIONS Member Experience & Community Engagement • Lead the delivery of a positive, inclusive, and responsive membership experience. • Plan and coordinate member events, such as Member Nights, including partnerships, programming, raffles, and logistics. • Assist in the creation of key member touchpoints: print materials, email communications (welcome series, newsletters), and surveys. • Support Visitor Services and Museum Experience staff in delivering excellent service to members and guests. • Collaborate with Philanthropy to support Board and Donor memberships. Sales Strategy & Communications • Assist in executing sales initiatives across membership, field trips, and other museum products. • Contribute to the creation and evaluation of sales plans, promotions, and income/expense budgets. • Distribute member-facing communications and promotional materials. • Ensure consistent and effective messaging through email platforms and print pieces. Systems & Data Oversight • Ensure accurate and timely entry of data into Galaxy (POS) and Salesforce (CRM) systems. • Maintain data cleanliness, reconciliation, and workflow accuracy across platforms. • Troubleshoot systems issues and coordinate with IT on testing and improvements. • Make recommendations to refine processes to improve operational efficiency. Team Leadership & Cross-Functional Support • Supervise Membership and Sales Assistants, Interns, and Volunteers. • Oversee team scheduling and payroll coordination. • Provide ongoing coaching, training and support for staff in customer service, sales, and system/process use. • Act as a liaison between Membership & Sales and Visitor Services to ensure smooth communication and collaboration. • Participate in cross-departmental projects and strategy teams. MINIMUM QUALIFICATIONS (please highlight the following in resume or cover letter) • At least 2 years of experience in customer service, sales or membership programs. • 1 year of administrative support. • Experience in a leadership role and collaborating with others in leadership. • Prior experience supervising staff, interns, or volunteers. • Prior experience using CRM and POS systems (e.g., Salesforce, Galaxy, or similar). • Availability to work occasional evenings and weekends for member and sales events. PREFERRED QUALIFICATIONS • Experience in a museum, nonprofit, or membership-based organization. • Experience managing data entry and maintaining accuracy in digital systems. • Proficient with Microsoft Office (Outlook, Word, Excel). SELECTION PROCESS Research shows that women and underrepresented groups apply only if they meet 100% of the requirements outlined in the posting. One of the museum's priorities is producing equitable outcomes when it comes to the workplace. We encourage women, black, indigenous, people of color, those in the LGBTQ+ communities, and Veterans to apply even if you do not check all the boxes. The on-site interviews will give candidates the opportunity to see both the mission in action and our workplace environment. Interview questions will be provided prior to each round for candidates to prepare as you wish. • Screening by Talent Resources (will be a phone interview or written questions) • 1st ROUND: In-person interview with Sales & Membership Manager, Visitor Services, and IT • 2nd ROUND: In person interview with Sales & Membership Manager, Sales & Membership Lead BENEFITS • Individual Coverage Health Reimbursement Arrangement (ICHRA) for Health Insurance • Employer paid: Basic Life Insurance, Basic Accidental Death & Dismemberment Insurance, Long Term Disability • Dental and Vision Insurance • 403B and Roth Retirement savings plans with employer match • Pre-tax options for: health spending, dependent care, and transportation • PTO & Floating Holidays • Paid Parental Leave • Free family admission to museum ABOUT MINNESOCA CHILDREN’S MUSUEM Located in downtown St. Paul, MN, we employ 55 full-time and 55 part-time employees and engage a variety of volunteers and interns. The workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive. We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly. MINNESOTA CHILDREN’S MUSEUM SAFE PLAN Minnesota Children’s Museum is committed to providing a safe and healthy workplace for all of our employees and volunteers. We have developed the SAFE Plan in response to the COVID-19 pandemic. Every leader, manager, employee and volunteer are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace, and that requires full cooperation. The museum believes COVID vaccinations are a vital tool in protecting yourself and others. We do not mandate a vaccination at this time and encourage our staff to take preventative steps to slow the spread of COVID by staying home when you are sick, testing when sick or exposed, and masking when sick or exposed. Minnesota Children’s Museum is an Equal Opportunity Employer committed to a culturally diverse work environment. Apply tot his job