Municipality Software Consultant – Utility Billing, Property Tax Systems

Job Description: • Actively participate in implementations of municipal software systems, with primary responsibility for utility billing and property tax solutions. • Configure system parameters, rates, workflows, billing rules, and interfaces based on each municipality’s requirements. • Design and execute data conversion strategies, including migration of customer accounts, parcels, assessments, rates, and historical information. • Collaborate with municipal departments (Finance, Utility Departments, Tax Assessors, Clerks) to understand current practices and future-state needs. • Map processes, identify gaps, and recommend best practices aligned with regulatory compliance and local policies. • Develop and deliver user training for municipal staff, including billing specialists, tax assessors, and finance administrators. • Create user guides, procedural documentation, and knowledge-based materials. • Provide go-live support, post-implementation assistance, and ongoing advisory services. • Work with project managers to define scope, timelines, milestones, and deliverables. • Monitor project risks and issues, ensuring timely communication and resolution. • Coordinate with internal software development and support teams to address system enhancements or defects. • Create test plans and conduct unit, system, and user acceptance testing. • Validate rate structures, billing cycles, tax calculation formulas, and workflows for accuracy and compliance. • Serve as the subject matter expert on municipal billing, taxation, and financial operations. • Build strong relationships with city and county leadership and frontline staff to ensure successful adoption and satisfaction. Requirements: • Bachelor’s degree in Public Administration, Business, Information Systems, Accounting, or related field, or equivalent experience. • 3+ years of experience implementing municipal, public sector, or financial systems (utility billing, property tax, GIS, ERP, or similar). • Strong understanding of utility rate structures, metering, billing cycles, delinquency processes, property assessments, millage, exemptions, and tax collection workflows. • Experience with data migration, SQL queries, or system configuration tools (preferred). • Excellent communication, facilitation, and stakeholder management skills. • Ability to work independently, prioritize tasks, and support multiple projects simultaneously. • Familiarity with local government operations, regulations, and reporting requirements. Benefits: • A company where you can really make a meaningful impact • A healthy work-life balance • Benefits that cover health, wealth, and wellness • Sylogist is a remote-first company. Apply tot his job