NOC Network Engineer I – Night and Evening Shift

Description JSI invites you to join our team as a NOC Network Engineer I – Night and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization. Position Overview: As a NOC Network Engineer, you will assist JSI’s clients with the monitoring of networks. Responsibilities • Proactively monitor and maintain customer network infrastructure. • Create and manage tickets for network issues. • Troubleshoot network and server problems. • Document network configurations, processes, and troubleshooting steps. • Perform routine maintenance and software upgrades on customer equipment. • Escalate complex issues to appropriate resources. • Communicate technical concepts clearly and concisely. • Develop knowledge base solutions for common issues. • Work flexible shifts and participate in an on-call rotation. • Efficiently handle incoming/outgoing calls in a professional and knowledgeable manner. Qualifications Required Qualifications: • A bachelor’s degree in computer/management information systems, engineering, computer science, or equivalent is required. • Experience may be considered in lieu of a degree, requiring a high school diploma or GED. • Experience with Layer 2 Ethernet switching, DHCP, DNS, and Linux command line. • Knowledge of Ethernet switching, IP routing, VoIP, and general networking principles. • 1-3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks. Preferred Qualifications: • Ability to work in a fast-paced, team-oriented environment. • Preferred candidates will have worked in an NOC environment in a previous role. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. Benefits and Compensation • Competitive salary + performance-based bonuses. • Comprehensive benefits package (medical, dental, vision, 401(k)). • Generous PTO and travel support. • Ongoing professional development and educational opportunities. About John Staurulakis (jsitel.com) About the Company JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 1000 clients nationwide and a powerful presence in markets like Florida, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world. To learn more about JSI, visit us at jsitel.com. Apply tot his job