Online Chat Representative
Job Summary We are seeking a dedicated and dynamic Online Chat Representative to join our customer support team. In this role, you will be responsible for providing exceptional service to our clients through online chat platforms. You will assist customers with inquiries, resolve issues, and promote our products and services while ensuring a positive experience. The ideal candidate will possess strong communication skills, be detail-oriented, and have a passion for helping others. Responsibilities • Engage with customers via online chat to provide timely and accurate responses to inquiries. • Assist in resolving customer issues and complaints efficiently while maintaining a high level of professionalism. • Promote products and services through effective communication and sales techniques. • Perform data entry tasks accurately to maintain up-to-date customer records. • Collaborate with team members to enhance customer service processes and improve client satisfaction. • Utilize Microsoft Office tools and other software applications to manage customer interactions effectively. • Conduct outbound calling when necessary to follow up on customer inquiries or provide additional support. • Analyze customer feedback and report trends or recurring issues to management for continuous improvement. Requirements • Proficiency in English; bilingual or multilingual skills are highly desirable. • Previous experience in customer service or client services, preferably in a call center environment. • Strong typing skills with the ability to handle multiple chats simultaneously. • Excellent communication skills, both written and verbal, with a focus on phone etiquette. • Familiarity with data entry processes and cash handling is a plus. • Solid computer skills with the ability to navigate various software applications efficiently. • Strong analytical skills to assess customer needs and provide appropriate solutions. Join our team as an Online Chat Representative and contribute to delivering outstanding service that makes a difference! Job Type: Full-time Pay: $27.09 - $34.60 per hour Expected hours: 40 per week Benefits: • Dental insurance • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Referral program • Vision insurance Work Location: Remote Apply tot his job