Operations Support Coordinator (Remote)

Description & Requirements Maximus is currently hiring Operations Support Coordinators to support the New York State Office for People with Developmental Disabilities (OPWDD). The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and otherneurological impairments. It provides services directly and through a network of 7 Care Coordination Organization, with about 80 percent of services provided by the private nonprofits and 20 percent provided by state-run services. This is a full-time position that is fully remote. At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following: Work/Life Balance Support - Flexibility tailored to your needs! • Competitive Compensation - Bonuses based on performance included! • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. • Tuition Reimbursement - Invest in your ongoing education and development. • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. • Professional Development Opportunities: Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment. - Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes. - Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties. - Provide administrative support to the Operations Support Management staff. Primary Position Purpose -Scheduling Tasks: Coordinator works with pertinent parties to schedule CAS appointments for the assessors in the field. -Re-Scheduling: If a CAS appointment needs to be re-scheduled a task is assigned to the Coordinator to secure a new time and notify all pertinent parties. -Manning the OPWDD Operation Support Line: Coordinators tend to the operation support line assisting Care Managers, IRA staff, individual or family members with general questions, education and scheduling/re-scheduling. -Conducts outreach to OPWDD Care Coordination Organization (CCO) to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment. -Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment. -Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction. -Respond to inquiries from all stakeholders including individuals, families and CCO, and provide education about the Coordinated Assessment System (CAS). -Follow all work instructions, policies and procedures in relation to the Project -Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position. -Performs other duties as may be assigned by Management. Minimum Requirements - High School diploma or equivalent with 0-2 years of experience in a customer service environment. -Experience working or interacting with individuals with intellectual or developmental disabilities -Proficiency with MS Office Suite -Excellent organizational skills -Excellent written and oral communication skills. -Ability to perform comfortably in a fast-paced, deadline-oriented environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently -Ability to learn new software programs quickly and intuitively. Preferred Experience -Associates Degree -1-3 years of experience doing community outreach or conducting group -3 years of experience in a customer service environment or one-on-one presentations and familiarity with population served -Experience with MAXEB, Choices and/or OPWDD Services Home Office Requirements -Maximus provides company-issued computer equipment -Reliable high-speed internet service -Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity -Minimum 5 Mpbs upload speeds EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 17.00 Maximum Salary $ 20.00 • Remote About the Company: Maximus MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: Healthcare Services Founded: 0 Website: Apply tot his job