Organizational Change Consultant – Transformation, North America

About the position At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world. Come grow with us! Location: This role is a hybrid position and will report to the Eastover Mill-South Carolina based on business needs. The role requires a minimum of three days per week on‑site at the mill. Position Summary: The Organizational Change Consultant– Transformation, North America plays an important role in supporting Sylvamo’s organizational change management practice, currently focused on driving forward the ambitious, mill-centered digital transformation goals. The change consultant role is a growth role and focuses on North America-focused implementation within a global transformation portfolio, supporting the adoption of new technologies, processes, and systems across our operations. The core responsibility for this role is targeting and implementing change management interventions that minimize resistance and maximize employee engagement and adoption. This role will be join the Digital Transformation Organizational Change Management global team and report to the Organizational Change Manager. The consultant will be a member of a global team of highly-skilled and experienced experts. The Digital Transformation program is scheduled to completed Wave 1 of the corporate scope in 2031. Additional waves of delivery are expected. Sylvamo roots our organizational change management efforts in the Prosci Methodology and ADKAR™ model. Responsibilities • Support Sylvamo’s growing internal organizational change management practice, in close collaboration with the Organizational Change Manager, aligned with the North American mill priorities and market. • Improve and pilot practices for organizational change management including mill-specific communications plans, sponsor roadmaps, training plans, resistance management plans for specific initiatives, as well as change leadership education and training. • Target, execute, and sustain focused change plans for digital transformation initiatives with an eye to building a culture of greater change agility and change leadership. • Enable change management efforts by collaborating with identified cross-functional experts and teams, particularly the corporate & mill-specific program and project managers, to support delivery of change to support adoption of digital transformation initiatives. • Support design, targeting, and execution of communication plans and materials to ensure stakeholders are informed and engaged. • Draft change-related content such as newsletters, presentations, and FAQs. • Act as a point of contact for change-related inquiries and issues with two North America mills. • Work closely with third-party change management and training experts to execute initiatives. • Collaborate with corporate expert and training teams as well as local, mill-specific learning leaders to identify local training needs and develop targeted training programs. • Provide coaching-like support to mill front-end supervisors and local leaders to help them address adoption and resistance within their teams. • Identify potential local points of resistance to change and execute targeted plans to address and mitigate it. • Provide ongoing support to employees, managers, and other stakeholders throughout the change process. • Support creation and governance of people-adoption metrics to measure the effectiveness of change management efforts and the adoption of new processes and technologies. • Gather formal and informal feedback on the change management process, artifacts, training session, etc and share with Organizational Change Manager to support ongoing improvement. • Support the development of training and adoption plans to build data literacy and self-service analytics capability across manufacturing teams • Partner with change management, communications and training to ensure end-user training, documentation, and support models are in place. • Drive consistent communication and stakeholder engagement across all levels of the organization. • Champion adoption through establishing structured sustainment plans and regional peer learning networks. Requirements • Minimum of 5 years of experience and a bachelor’s degree required (horizontal-growth and late-stage career shift individuals are encouraged to apply). • Prior project management, change management, communications, or HR Business Partner experience. • Extremely coachable responding to feedback and insight, with strong curiosity and growth mindset. • Excellent communication and interpersonal skills in professional English and (both spoken and written), required. • Ability to create impact in ambiguous working environments of change, iterative content creation, and responsive decision making that balances manufacturing environment that is highly established and safety-focused. • Ability to influence and engage stakeholders within local organizations, including experts and growing leaders. • Ability to balance multiple requests and know when to ask for clarification and assistance. • Highly organized and self-starter, including choosing to engage with content research, as well as discussing viewpoints, opinions, and intuition with more senior and experienced colleagues. • Willingness and ability to travel domestically within North America upon notice and travel internationally to the Brazil and European countries with advance planning, required. • You must have an up-to-date passport before employment begin. • Current change management certification and/or strong desire to complete certification. Nice-to-haves • Prior management of third-party resources, preferred. • Union environment experience, preferred. • Digital transformation experience, preferred. • General understanding of IT space, preferred. • Full MS Office Suite experience, preferred. Benefits • We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. • We also offer paid time off and paid holidays per year. Apply tot his job