Part-time Associate, DTC Customer Service

The Wonderful Company is known for its premium FIJI Water, committed to sustainability and community impact. They are seeking a proactive Associate for their Direct-to-Consumer Home Delivery team to ensure exceptional customer service from order placement to delivery. Responsibilities Respond promptly to customer inquiries via phone and email, providing information about orders, products, delivery timelines, and general inquiries Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude Oversee order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction Work closely with logistics, accounting, marketing, eCommerce, and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication Participate in special projects, process enhancements, and initiatives designed to optimize customer experience and operational efficiency Skills Minimum of 1-3 years of work experience in eCommerce, retail, or customer service Excellent problem-solving skills Highly organized with strong attention to detail A positive, empathetic, and professional approach to customer interactions Ability to handle multiple projects simultaneously Strong relationship building and communication skills High level of proficiency in Excel and MS Outlook BS/BA preferred Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge, and/or Ordergroove is preferred Company Overview The Wonderful Company grow, harvest, bottle, package, and market a diverse range of healthy products, It was founded in 1979, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is