Part Time Licensed Insurance Customer Service Associate for Dynamic Team – Fully Remote Opportunity with blithequark

Introduction to blithequark and the Insurance Industry At blithequark, we are passionate about delivering exceptional customer experiences in the insurance sector. As a leader in the industry, we understand the importance of having a dedicated and knowledgeable team that can provide top-notch support to our clients. The insurance landscape is constantly evolving, with new technologies and innovations emerging every day. As such, it's an exciting time to join our team and be part of shaping the future of insurance customer service. If you're a licensed insurance professional with a passion for customer service and a desire to work in a fully remote environment, we invite you to explore this fantastic opportunity with blithequark. Job Overview This part-time, fully remote role is perfect for individuals who are looking for a flexible schedule and the ability to work from the comfort of their own homes. As a Licensed Insurance Customer Service Associate at blithequark, you will be responsible for handling customer requests, providing policy assistance, and resolving issues in a professional and efficient manner. With a competitive hourly rate of $16-21/hr, based on experience, and a range of benefits including PTO and 401k/Retirement Savings, this is an opportunity not to be missed. Key Responsibilities Customer Engagement: Respond promptly to customer inquiries through various communication channels, ensuring a positive customer experience and addressing their concerns in a timely and professional manner. Policy Assistance: Provide support to customers in understanding their policies, addressing questions, and resolving any issues that may arise, utilizing your knowledge of insurance products and services. Documentation: Maintain accurate records of customer interactions, policy renewals, and service requests, ensuring that all information is up-to-date and easily accessible. Issue Resolution: Troubleshoot and resolve customer complaints or concerns efficiently and professionally, providing solutions that meet their needs and exceed their expectations. Continuous Improvement: Offer feedback to improve customer service processes and enhance customer satisfaction, contributing to the ongoing development of our customer service strategy. Team Collaboration: Collaborate with team members to ensure seamless operations and exceptional service delivery, sharing knowledge and best practices to drive team success. Requirements and Qualifications To be successful in this role, you will need to have an active P&C insurance license and prior experience in customer service, preferably in the insurance industry. Experience working in a fully remote environment is also preferred, as you will be working from home and will need to be self-motivated and disciplined. Other essential qualifications include: An active P&C insurance license Prior experience at a major insurance carrier (preferred) Prior experience working in a fully remote environment (preferred) Excellent communication and customer service skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving and analytical skills Proficiency in Microsoft Office and other software applications Skills and Competencies In addition to the requirements and qualifications listed above, we are looking for individuals who possess a range of skills and competencies that will enable them to succeed in this role. These include: Customer Focus: A passion for delivering exceptional customer experiences and a commitment to meeting the needs of our clients. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues efficiently and effectively. Time Management: Ability to prioritize tasks and manage time effectively, working in a fast-paced environment with multiple deadlines and competing demands. Teamwork: A collaborative mindset and a willingness to work with others to achieve common goals and drive team success. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the ongoing development and growth of our employees. As a Licensed Insurance Customer Service Associate, you will have access to a range of training and development opportunities, including: Comprehensive training programs to enhance your knowledge and skills Ongoing coaching and feedback to support your growth and development Opportunities for career advancement and professional growth Access to industry-leading tools and technologies Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a fully remote team, we understand the importance of staying connected and engaged, and we have a range of initiatives in place to support our employees, including: Regular team meetings and virtual social events Opportunities for feedback and recognition A comprehensive employee wellness program A commitment to diversity, equity, and inclusion Compensation, Perks, and Benefits In addition to a competitive hourly rate of $16-21/hr, based on experience, we offer a range of benefits and perks, including: PTO and 401k/Retirement Savings benefits Flexible scheduling and a Mon-Fri schedule Evenings off to support work-life balance Opportunities for career growth and professional development A comprehensive employee benefits package Conclusion If you're a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity with blithequark. As a Licensed Insurance Customer Service Associate, you will be part of a dynamic and supportive team, working in a fully remote environment with the flexibility to balance your work and personal life. With a range of benefits, perks, and opportunities for career growth and development, this is an opportunity not to be missed. Apply today to join our team and take the first step towards an exciting and rewarding career with blithequark! Apply for this job