Part-time Nights/Weekends Customer Service Representative – Remote/Hybrid Opportunity for Exceptional Communicators and Team Players

Welcome to Centah: A Leader in Lead and Workflow Management Imagine being part of a dynamic team that powers over $3 billion in annual sales for North America's largest home improvement businesses. At Centah, a lead and workflow management company acquired by Financeit in 2017, we're dedicated to delivering exceptional customer experiences through our full-service contact center in Fort Lauderdale, Florida. Our team is passionate about providing top-notch inbound and outbound support, ensuring that customer expectations are met and managed throughout the lifespan of every project. About the Role: Part-time Nights/Weekends Customer Service Representative We're seeking an enthusiastic and self-motivated Customer Service Representative to join our friendly team on a part-time basis, working nights and weekends in a remote/hybrid setting. As a Customer Service Representative, you'll be the face of our company, interacting with customers, answering their questions, and providing solutions to their concerns. If you're a people person with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you! Key Responsibilities: Answer incoming calls and respond to customer requests in a timely and professional manner Work in a fast-paced environment, prioritizing tasks and managing multiple conversations simultaneously Book appointments for members with a high degree of data accuracy, ensuring seamless communication and follow-up Maintain excellent written and verbal communication skills, consistently providing clear and concise information to customers Identify and escalate issues to supervisors, ensuring prompt resolution and minimizing customer dissatisfaction Adapt to changing guidelines and procedures, demonstrating flexibility and a willingness to learn Inform clients by explaining procedures, answering questions, and providing information, ensuring that customers feel supported and informed Maintain and improve quality results by adhering to standards and guidelines, continuously striving for excellence in customer service Requirements and Qualifications: To succeed in this role, you'll need: A high school diploma or G.E.D. Minimum of one year of experience in an inbound/outbound call center or retail environment (preferred) Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner Ability to multitask, speaking on the phone, using a computer, and typing simultaneously Ability to type at least 25 words per minute (preferred) Experience in providing exceptional customer service, with a focus on maintaining established quality requirements Must be able to pass a background check What We Offer: In return for your hard work and dedication, we offer: Opportunity to work from home, with the flexibility to balance your work and personal life $15,000 Life Insurance (Company Paid), providing peace of mind and financial security 401K plan eligibility after 1 year of service, with a company match of up to 4%, helping you plan for your future Weekly/monthly gift card drawings/contests for meeting goals, recognizing and rewarding your achievements Career learning and development programs, providing opportunities for growth and advancement Casual dress code, creating a relaxed and comfortable work environment Career Growth and Development: Work Environment and Company Culture: Our company culture is built on a foundation of respect, empathy, and open communication. We believe in creating a positive and inclusive work environment, where everyone feels valued, supported, and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our commitment to excellence. Compensation, Perks, and Benefits: We offer a competitive salary, recognition programs, and a range of benefits, including life insurance, 401K matching, and career development opportunities. We're committed to providing a comprehensive rewards package that recognizes your contributions and supports your well-being. How to Apply: If you're excited about the opportunity to join our team as a Part-time Nights/Weekends Customer Service Representative, please submit your application, including your resume and a cover letter. We can't wait to hear from you! Don't Hesitate, Apply! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Centah! Apply for this job