Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark - Lead and Workflow Management for Home Improvement

Join blithequark as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative Are you looking for a flexible and rewarding customer service role that offers the opportunity to work from home and grow with a dynamic company? blithequark, a leader in Lead and Workflow Management for the Home Improvement industry, is seeking a highly skilled and motivated Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative to join their team. As a key member of blithequark's customer service team, you will be responsible for providing exceptional service to customers, ensuring a positive experience, and driving business success. Why Consider This Job Opportunity at blithequark? At blithequark, we offer a range of benefits and perks that make our company an attractive place to work. Some of the highlights include: Flexible Work Arrangement: Work from home after onboarding, allowing you to balance your work and personal life effectively. Comprehensive Benefits: Enjoy a $15,000 Life Insurance policy, company-paid, to provide peace of mind for you and your loved ones. Retirement Savings: Be eligible for our 401K plan after 1 year of service, with a company match of up to 4% to help you save for your future. Rewarding Incentives: Participate in weekly and monthly gift card drawings and contests for meeting goals, adding a fun element to your work. Career Growth: Take advantage of our career learning and development programs to enhance your skills and advance your career. Casual Dress Code: Enjoy a relaxed dress code that allows you to be comfortable while working. What To Expect (Job Responsibilities) As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark, your key responsibilities will include: Answering incoming calls and responding to customer requests in a timely and professional manner. Booking appointments for members with a high degree of data accuracy, ensuring seamless customer experiences. Maintaining excellent written and verbal communication skills on a consistent basis, providing clear and concise information to customers. Identifying and escalating issues to supervisors as needed, ensuring prompt resolution of customer concerns. Adapting to fast-changing guidelines while assisting customers, demonstrating flexibility and a customer-centric approach. What Is Required (Qualifications) To be considered for this role, you must meet the following essential qualifications: High school graduate or G.E.D., demonstrating a foundational level of education. A minimum of one year of experience in an inbound or outbound call center or retail environment, showcasing your ability to handle customer interactions. Excellent oral and written communication skills, with the ability to articulate complex information clearly. The ability to multitask while speaking on the phone and using a computer, ensuring efficient handling of customer requests. The ability to pass a background check, ensuring a safe and secure working environment. How To Stand Out (Preferred Qualifications) To stand out as a candidate, you will ideally possess the following preferred qualifications: The ability to type at least 25 words per minute, enabling you to efficiently document customer interactions. Experience in providing exceptional customer service and maintaining established quality requirements, demonstrating a commitment to customer satisfaction. Skills and Competencies Required for Success To succeed in this role, you will need to possess a range of skills and competencies, including: Customer Service Skills: A strong customer-centric approach, with the ability to empathize with customers and provide solutions. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly. Technical Skills: Proficiency in using computer systems and software, with the ability to multitask and adapt to new technology. Problem-Solving Skills: The ability to identify and resolve customer issues promptly, with a proactive approach to problem-solving. Flexibility: The ability to adapt to fast-changing guidelines and priorities, demonstrating flexibility and a willingness to learn. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the career growth and development of our employees. As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will have access to a range of career learning and development programs, designed to enhance your skills and advance your career. Our programs include: Training and onboarding programs to ensure you have the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback to help you grow and develop in your position. Opportunities for career advancement, with a clear path for progression within the company. Work Environment and Company Culture Highlights at blithequark At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote or hybrid employee, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is designed to support your success, with: A flexible work arrangement that allows you to balance your work and personal life. A casual dress code that promotes comfort and relaxation. A culture of recognition and reward, with opportunities to participate in gift card drawings and contests. Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation and benefits package that reflects our commitment to supporting the well-being and financial security of our employees. Our benefits include: A competitive hourly rate for your part-time work. A $15,000 Life Insurance policy, company-paid, to provide peace of mind for you and your loved ones. Eligibility for our 401K plan after 1 year of service, with a company match of up to 4% to help you save for your future. Opportunities to participate in weekly and monthly gift card drawings and contests, adding a fun element to your work. Join Our Team at blithequark If you are a motivated and customer-focused individual looking for a flexible and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will be part of a dynamic team that is shaping the future of Lead and Workflow Management for the Home Improvement industry. Apply now to take the first step in your career journey with blithequark. Apply for this job