**Part-Time Remote Customer Service Representative – Join the Fabulous World of Drag & Fly Tours**

Are you a people person with a passion for all things drag? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Drag & Fly Tours is on the rise, and we're looking for a talented Remote Customer Service Representative to join our team and help us deliver unforgettable experiences to our guests. **About Us** At Drag & Fly Tours, we're not just about sightseeing tours – we're about creating an unforgettable experience that blends the rich history of Palm Springs with the sparkle and sass of drag artistry. Our mobile theater production is a spectacle like no other, featuring comedy, music, live narration, and dazzling video vignettes all led by legendary queens who bring the city's stories to life with fabulous flair. We're a startup on the rise, passionate about celebrating the vibrant culture of Palm Springs in a way that's bold, fun, and fabulously unique. **Position Overview** As a Remote Customer Service Representative, you'll play a crucial role in maintaining a smooth guest experience from start to finish. Your primary responsibility will be to provide exceptional support to our guests with a friendly, engaging, and professional attitude. This includes answering the company phone, responding to voicemails, emailing guests who have questions about our drag queen-hosted tours, and managing bookings using our reservation management system. **Key Responsibilities** * **Email Correspondence**: Respond to guest inquiries via email, ensuring clear communication and timely follow-up. * **Voicemail Management**: Listen to voicemails promptly and return calls with professionalism and enthusiasm. * **Reservation Management**: Book and manage reservations using our reservation management system, ensuring accuracy and a smooth guest experience. * **Customer Assistance**: Assist guests with booking questions, cancellation policies, and general tour information. * **Problem Resolution**: Address guest concerns with empathy and efficiency, escalating issues when necessary. * **Maintain Brand Voice**: Communicate in a manner that reflects the fun, engaging, and fabulous personality of Drag & Fly Tours. **Qualifications** * **Experience**: Previous customer service experience preferred, especially in a remote setting or tourism/hospitality industry. * **Reservation Management Skills**: Experience using a reservation management system is a plus. * **Google Workspace**: Experience with gmail, google voice is a plus. * **Communication Skills**: Excellent written and verbal communication skills with a friendly, professional tone. * **Tech Savvy**: Comfortable using email platforms, VoIP phone systems, and other digital communication tools. * **Attention to Detail**: Strong organizational skills to manage multiple inquiries and follow-ups efficiently. * **Availability**: About 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends. * **Personality**: Positive, outgoing, and passionate about creating memorable guest experiences. * **Drag Fan**: Must be a fan of drag culture and appreciate the art of drag – enthusiasm for the queens is a must! **Perks of Joining Our Team** * **Flexible, part-time hours** you can manage from the comfort of your home. * **Be part of a fun, dynamic team** that celebrates inclusivity, entertainment, and all things fabulous. * **Opportunity to learn about the vibrant culture and history of Palm Springs** – from the queens who know it best! * **Room for growth within a fast-growing startup**. * **Work for a company that values creativity, individuality, and the art of drag**. **Job Type**: Contract **Pay**: $14.00 - $17.00 per hour **Expected hours**: 8 – 15 per week **Benefits** * **Flexible schedule** * **Professional development assistance** * **Work from home** **Work Location**: Remote If you're a motivated and enthusiastic individual who is passionate about creating unforgettable experiences for our guests, we want to hear from you! Apply now to join the fabulous world of Drag & Fly Tours and be part of our dynamic team. Why Join Our Team? At Drag & Fly Tours, we're not just looking for a customer service representative – we're looking for a team member who is passionate about creating memorable experiences for our guests. If you're a fan of drag culture and appreciate the art of drag, we want to hear from you! Our team is dynamic, fun, and inclusive, and we're looking for someone who shares our values and enthusiasm. What We Offer * Flexible, part-time hours that you can manage from the comfort of your home * The opportunity to learn about the vibrant culture and history of Palm Springs – from the queens who know it best! * Room for growth within a fast-growing startup * Work for a company that values creativity, individuality, and the art of drag What We're Looking For * Previous customer service experience, especially in a remote setting or tourism/hospitality industry * Experience using a reservation management system is a plus * Excellent written and verbal communication skills with a friendly, professional tone * Tech savvy and comfortable using email platforms, VoIP phone systems, and other digital communication tools * Strong organizational skills to manage multiple inquiries and follow-ups efficiently * Availability to work about 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends * Positive, outgoing, and passionate about creating memorable guest experiences * A fan of drag culture and appreciate the art of drag – enthusiasm for the queens is a must! How to Apply If you're a motivated and enthusiastic individual who is passionate about creating unforgettable experiences for our guests, we want to hear from you! Apply now to join the fabulous world of Drag & Fly Tours and be part of our dynamic team. Don't miss out on this opportunity to join a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous. Apply now and be part of our journey to create unforgettable experiences for our guests. Equal Employment Opportunity Drag & Fly Tours is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you have a disability and require accommodation during the application process, please let us know and we will do our best to assist you. Confidentiality All applications will be treated confidentially and in accordance with our company's confidentiality policy. We will only contact you if we require further information or if you are selected for an interview. Apply Now! If you're ready to join the fabulous world of Drag & Fly Tours and be part of our dynamic team, apply now! Apply for this job