Patient Scheduling Coordinator
Alternate Solutions Health Network is dedicated to providing exceptional home care and hospice services. The Patient Scheduling Coordinator plays a crucial role in enhancing patient experience by scheduling visits and addressing inquiries from both patients and field staff. Responsibilities Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints Manage daily workflow in company database and process daily and weekly reports Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits Match patients with a field staff member by determining best match in clinical skill sets and personality Address missed, declined, unverified, and reassigned visits with field staff Support co-workers and participate in on-call requirements Skills High-School graduate or equivalent At least one year of experience in the Health Care industry Experience in home care is highly preferred Associate's degree Benefits Medical, dental, and vision insurance Paid time off 401K Company paid life, disability insurance Robust Employee Assistance Program Company Overview Alternate Solutions Health Network provides health care services. It was founded in 1999, and is headquartered in Dayton, Ohio, USA, with a workforce of 1001-5000 employees. Its website is