Payment Operations Analyst
About Finom Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform. We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe. Finom 's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain. At Finom , we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole. Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. Working format: Cyprus : Relocation package is provided. Spain: we are only able to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided. Poland: employment will be under ' Umowa o Pracę ' ( UoP ). Relocation support is not provided. About the role We are looking for a full time Payment Operations Analyst to join our expanding Card Operations team. What You Will Be Doing Work in our Card Operations team where you will action tasks from our customer support team, and be responsible for helping to resolve day-to-day issues of our customers. Work on Card related issues, such as payment investigations and payments analysis / investigation of transactions issues as well as card delivery issues and chargebacks. Please note direct contact with the customers may be required for this role. Be involved into building processes for our Payment Operations hub from scratch, and supporting Finom with new market launches. Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back office systems. Communicate with our payment infrastructure providers to escalate requests and track issues; Work on daily operational requests with an "improvement mindset", always looking for new opportunities for improvement. Who You are Speak English fluently. Act with a "start up" mentality, with a clear focus on striving for improvements. Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders. Actively try to detect inefficiencies and propose solutions. Act on initiative, and search for answers to provide the best experience for our customers; Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution. Have experience working in Payment Operations in a neo-bank or fintech. Have exceptional numerical skills. Have an analytical mindset. What You Will Get In Return Make a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product. Work in the EU Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe. Become a stock options holder Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders. Receive unwavering support and care Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling. Work & Swim program Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views. Equal Opportunity Statement At Finom , we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics. Originally posted on Himalayas