Physician Practice Call Center Operator- remote/hybrid
About the position Responsibilities • Serve as a central link of communication between Carilion Clinic, patients, medical staff, and the general public. • Answer calls in a high call volume environment. • Assist callers with information related to multiple specialty practices. • Route calls to the appropriate scheduling team or department based on the specific patient need. • Provide excellent customer service. Requirements • High school diploma or equivalent required. • Three years customer service experience in an environment that requires multi-tasking such as a call center, physician's office, hospitality or retail/service industry. • Call center experience preferred. • Demonstrated ability to work effectively in a fast-paced team environment. • Ability to manage difficult and emotional situations, remain calm under stress, display empathy, and maintain positive communication. • Strong keyboarding and computer skills. Nice-to-haves • Bilingual skills. Apply tot his job