Pre-Licensing Training Agent - Remote
About the position Responsibilities • Use excellent decision-making skills to resolve consumer concerns while adhering to company guidelines. • Resolve complex consumer issues and advise first-level representatives on high-level issues. • Assist policyholders with billing questions and concerns. • Provide support to policyholders with any requested policy changes. • Support policyholders' needs by providing recommendations and making adjustments as necessary. Requirements • Minimum of 6 months customer service experience. • Must be over 18 years of age. • Ability to type at least 25 words per minute. • High School Graduate or GED required. • Comfort with desktop computer systems. • Proven oral and written communication skills. • 6 months of call center experience preferred. • Logical problem-solving skills. • Availability to work various shifts. • Ability to use Windows operating systems. • Strong organizational and work prioritization skills. Nice-to-haves • Experience in a call center environment. • Familiarity with insurance policies and procedures. Benefits • Paid training • Health insurance • Dental insurance • 401(k) • Paid time off • Vision insurance Apply tot his job