Principal Product Manager, Care Services Remote NY; Remote - Seattle, WA;

Position: Principal Product Manager, Care Services New Remote - New York City, NY; Remote - Seattle, WA; [...] Overview Principal Product Manager, Care Services at Headspace: We are seeking a highly strategic and experienced Principal Product Manager, Care Services to define and execute the product strategy for our full spectrum of clinical and subclinical telehealth services. This role focuses on creating best-in-class mobile application experiences for members accessing care (coaching, therapy, and psychiatry) and building provider companion tools that support high-quality, efficient care delivery. You will lead the product connecting the mobile experience—from initial clinical assessment and provider matching—to the seamless functionality of the tools clinicians use daily, prioritizing clinical efficacy, compliance, and healthcare workflows. At Headspace, product leaders model experimentation with purpose, share feedback with care, and remain committed to the member journey. This role requires executional excellence, courage, clarity, and curiosity to build what’s next in mental health. Responsibilities • Mobile Member Experience (UX) Ownership: Define and own the product roadmap for the member-facing mobile app, focusing on clinical assessments (intake and outcomes monitoring), provider matching/triage, and session booking across coaching, therapy, and psychiatry. Optimize the experience to reduce friction, increase engagement with care plans, and drive adherence to virtual sessions. • Provider Companion Tools: Lead the strategy and delivery of internal provider tools that integrate with the member experience to enable high-quality care, including secure communication, in-session support, and post-session follow-up tracking alongside the EMR/EHR. • Cross-Platform Delivery: Ensure seamless handoff between the member mobile app and provider tools for virtual sessions and post-session actions. Partner with Clinical Operations, Legal, and Compliance to meet HIPAA/privacy and clinical integrity standards. • Technical and Backend Integration: Manage product requirements for integrating the mobile app and provider tools with core backend systems (scheduling platforms, telehealth video services) to ensure scalability and reliability. • Data-Driven Optimization: Define and rigorously track key engagement, operational, and clinical metrics (e.g., Assessment Completion Rate, Time-to-First-Session, Provider Tool Usage, Session Adherence) to inform iteration. What you will bring To excel, you should have a strong foundation in digital product management and the complexities of healthcare delivery. Required Skills • 7+ years of Product Management experience, including at least 2+ years in digital health, telehealth, or clinical products. • Proven experience building and optimizing two-sided platforms serving both consumer/mobile apps and professional/provider tools. • Deep functional understanding of clinical or highly regulated workflows (e.g., patient intake, scheduling, documentation). • Strong knowledge of healthcare regulations, including HIPAA and patient data privacy requirements. • Exceptional strategic thinking, communication, and influence across technical, design, and clinical stakeholders. Preferred Skills • Experience with Electronic Health Records (EHR) integration or defining integration requirements. • Familiarity with clinical outcomes measures (e.g., PHQ-9, GAD-7) and quality reporting. • Experience in a complex, high-growth consumer technology environment. Location and Compensation Location: San Francisco (hybrid), New York City (remote), and Seattle (remote). Candidates must reside in the US and be based in these cities. Hybrid details vary by location. The anticipated base salary range is $162,000 - $258,700 plus equity and benefits. Salary ranges reflect location and market, with final compensation determined by experience, skills, and education. More details will be provided during the hiring process. Headspace offers a Total Rewards package including base salary, stock awards, healthcare coverage, wellness stipend, retirement match, and other benefits. About Headspace Headspace exists to provide access to lifelong mental health support by combining evidence-based content, clinical care, and innovative technology to help millions of members worldwide. We value collaboration, inclusion, and a human-centered culture. Diversity, Equity, Inclusion and Belonging Headspace is committed to a diverse and inclusive environment and is an equal opportunity employer. We do not discriminate on protected statuses. We provide reasonable accommodations where required by law. Voluntary Self-Identification We collect voluntary demographic data to support DEIB efforts. Completion is optional and will not affect hiring decisions. This data is handled confidentially and reported in aggregate. For government reporting, we also provide standard voluntary self-identification options. #J-18808-Ljbffr Apply tot his job