Product Support Engineer
Trane Technologies is a world leader in creating climate solutions for a sustainable world. The Product Support Engineer role focuses on enabling sales through cross-functional knowledge sharing and problem-solving for Airside products while providing support to the Field Sales Organization in North America. Responsibilities Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT) Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals Collaborate with internal or external customers in the areas of, but not limited to: Technical Airside equipment understanding and systems application Customer specification, bill of materials review, and pricing questions Non-selectable and design special options This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform Support testing and improvement of our equipment selection system, Trane Select Assist Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits Partner with Sr. Product Support Team Members and Product Management team to: Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects Support commercialization efforts for new or modified product launches as needed Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering Skills Bachelor's degree in engineering or another related technical field One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers) Effective and clear decision-maker in time sensitive situations Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization Solid organization skills and flexibility to handle a variety of tasks and projects Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process Ability to travel up to 10% Benefits Health insurance Holistic wellness programs Family building benefits Fertility coverage Adoption/surrogacy assistance 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution Paid time off Volunteer Parental leave Educational and training opportunities Tuition assistance Student debt support Company Overview Trane Technologies develops energy efficient indoor environments for commercial and residential applications. It was founded in 1885, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Trane Technologies has a track record of offering H1B sponsorships, with 46 in 2025, 48 in 2024, 28 in 2023, 41 in 2022, 33 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.