Program Manager III - Education System Administration

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job TitleProgram Manager III - Education System Administration LocationCleveland FacilityCleveland Clinic Main Campus DepartmentEI CC Lerner College of Medicine-Research Innov and Educ Job CodeT31030 ShiftDays Schedule8:00am-5:00pm Job Summary Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Education Information Solutions is seeking a Program Manager III with experience in system administration of technology platforms. The Program Manager III - System Administration ensures that all technology platforms supporting medical education are reliable, secure and performing at their best. This position manages daily system operations by monitoring performance, identifying issues, and resolving problems quickly to reduce downtime and deliver a smooth experience for students, faculty and staff. Additionally, the Program Manager handles system maintenance, including upgrades and patches, account management, permission settings and access controls, while offering prompt technical support and training to help users make the most of system resources. A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. Following the new hire period, this role offers a hybrid schedule with three days on-site and two days remote per week. A caregiver who excels in this role will: • Develop, implement, manage, and maintain operational systems and activities. • Serve as a liaison with all levels of the organization and outside the community. • Manage multiple priorities and projects with competing deadlines. • Allocate time to meet completion requirements. • Serve as a coach and mentor for other positions in the department. • Review and monitor adherence to Human Resources policies and corporate compliance procedures. • Handle system maintenance, including upgrades and patches, account management, permission settings and access controls. • Other duties as assigned. Minimum qualifications for the ideal future caregiver include: • Bachelor's Degree in Business Administration, Healthcare Administration or related field and five years of related experience • OR Master’s Degree and four years of experience • Knowledge of statistical and financial analysis, primary research and business plan development • Strong presentation, communication and training skills Preferred qualifications for the ideal future caregiver include: • Master’s degree • Experience training users in navigating systems • Experience managing systems • Technical and analytical skills Physical Requirements: • Ability to communicate and exchange accurate information. • Ability to perform work in a stationary position for extended periods. • Ability to work with physical records or operate a computer or other office equipment. • In some locations, ability to travel throughout the hospital system. • In some locations ability to move up to 25 lbs. Personal Protective Equipment: • Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities Apply tot his job