Program Manager, Oncology (Remote)

This a Full Remote job, the offer is available from: Canada Position Type: Full Time Department: Patient Programs Work Location: Canada Work Arrangement: Remote Work Hours: Standard Business Hours Monday to Friday A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Come and join our team! But first, let us tell you why we love working here: • We are 100% Canadian with locations across the country • State-of-the-art facilities to provide high-quality products and services • The opportunity to be a part of a winning, high-performing team • Collaborative, engaging workplace culture – we are passionate about our people! • Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued • High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year The Opportunity: Reporting to the Director of Oncology, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolios. The Program Manager role has a strong combination of project management, performance analytics, client management, case management, and people skills. Individuals who would succeed in this role are positive, driven, and committed to building outstanding and innovative support programs. A Day in the Life (What you will do here): • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Continue to build upon existing experiences, become the reimbursement expert in each therapeutic area being managed, in order to build content for training and ensuring the team has all required context within their therapeutic landscape. • Ensuring that any stakeholder escalations are managed appropriately. • Ongoing evaluation of program strengths, weaknesses, and potential areas for improvement. • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process • In collaboration with the analytics team, facilitate the design, production, and delivery of all program-related reporting • Collaborate with internal departments, including Client Solutions Managers, and all others who deliver program-related services to ensure optimal execution and performance in all aspects of client communications and client relations. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. • Oversees Patient Care Navigators and Pharmacists to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. • Monitors the performance of staff members to assess training needs and requirements. • Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes. • Manage and participate in program design and development activities (i.e., development of primary and secondary documentation, program manuals, SOPs, flows, and charts) • Manage and participate in the project technical set up (i.e., telephony, data collection tools and processes, reports, and project reporting requirements) • Manage day-to-day project activities • Providing patient support as needed • Participate in consulting and/or research projects as necessary to support the project and other departmental projects and initiatives • Communicate effectively and on an ongoing, scheduled basis program status to account manager/project director • Additional duties as determined by your Manager What you need to ensure you are set up for success: • University degree in Pharmacy or Nursing required • Active Pharmacy or Nursing college license in good standing required • Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations • Experience in Oncology required • 1-3 years of experience in a management role preferred • Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes • Understanding of the direction of technology, trends, and strategic business impact on key clients • Knowledge of full-service call center programs • Ability to interpret financial data and manage a budget • Strong customer/client management background • Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation • Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects • Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders • Strong interpersonal and leadership skills; ability to develop and grow talent What makes you a great fit for this team: • Your commitment to providing a high level of service to your internal and external clients. • You are highly adaptable with a track record of success during times of growth and organizational change. • You have a proven track record of developing trust and influence at multiple levels. • You demonstrate an impactful and candid communication style. • You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Why join Sentrex? We value our employees! Our permanent full-time employees are provided with a: • Competitive Salary and generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you! Accommodations can be made available upon request for those candidates taking part in the selection process. This offer from "Sentrex Health Solutions" has been enriched by Jobgether.com and got a 0% flex score. Apply tot his job