Program Operations and Systems Analyst (REMOTE AT NOT- FOR-PROFIT ASSOCIATION)

Company Description About the American Montessori Society The American Montessori Society (AMS) is the foremost advocate for quality Montessori education. AMS sets the high professional standards that inform Montessori education as practiced in AMS-accredited schools and taught in AMS-affiliated teacher education programs. AMS provides an information center for its members, the media, and the public; a voice in the public policy arena; and a mobilizing force for the global Montessori community, through support services, research, and professional development events. Thousands enjoy AMS membership globally and attend AMS's premier conference for professional Montessori educators, The Montessori Event, in person and online. AMS comprises over 20,000 members, including 1,300 private and public schools. AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization. Reports to: Director of Teacher Education Classification: Full-time FTE (1.0), Regular, Exempt Salary Range: $50,000-$60,000 Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States 2 times per year including the Annual Conference Employee must reside in one of the following states: Maine, Connecticut, Massachusetts, New Jersey, New York, Pennsylvania, Maryland, Virginia, Ohio, North Carolina, Georgia, Florida, Alabama, Tennessee, Minnesota, and Texas Only applications complete with a resume and cover letter will be considered. (Yes, we mean it!) Note to the applicant: Only shortlisted candidates will be contacted for an interview. No calls please. Must be eligible to work in the United States. Job Description Program Operations and Systems Analyst Background AMS has recently finalized a new strategic plan to guide the organization toward strength and sustainability for the future. In keeping with this strategy, the Office of Accreditation within AMS HQ is a new department supporting three legacy functions: School Accreditation, Teacher Education Program Affiliation, and Credentialing Services. The Program Operations and Process Analyst is an essential contributor to the success of each of these functions, with a primary support role for Teacher Education Program Affiliation in the near term. The Role The Program Operations and Systems Analyst is one of the key drivers of our continued growth and success. With their commitment to innovation, the analyst seeks, develops, implements and helps to manage strategic processes for improved efficiency and productivity. AMS is currently searching for an experienced analyst to help guide our organization toward its new strategic vision. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and accomplished analyst. This person should be prepared to balance the discovery and development of innovative solutions with the tactical execution of programs and services supporting AMS’s global community. Responsibilities • Project Management • Create and implement precise project plans, with attention to transparent communication at all levels of the department • Author and update internal and external documentation, and formally initiate and deliver documentation (Office of Accreditation processes, MACTE information and communication, Commission actions, etc.) • Manage and maintain key program data across functions, with an emphasis on progress toward performance goals, AMS dashboard, required updates and reports, AMS customer accounts, & commission actions • Process Design • Drive awareness of needs across functions and identify substandard processes through evaluation of real-time data • Serve as thought leader for workflow processes, developing systems prototypes that promote increased efficiency and productivity at multiple levels • Partner with stakeholders across Office of Accreditation functions (school accreditation, teacher education, credentialing, commissions) to develop processes and documentation in a collaborative way, communicating effectively and efficiently through phases of development (ideation, production, implementation, and management) • Conduct regular process and systems quality assurance to maximize effectiveness and troubleshoot problems • Process Ownership & Execution • Facilitate processes and workflows that support customer and member success • Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of regular status reports to all appropriate parties • Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from customers and colleagues, while providing supportive guidance • Other duties, as assigned, including support of the annual Montessori Event Qualifications • Bachelor’s degree, Associate’s degree, or equivalent combination of education and experience • Proven ability to manage complex projects • Deep experience in developing business systems • Demonstrated fluency across applications and platforms • Comfort in pivoting to address multiple priorities • Experience in generating process documentation and reports • Excellent communication skills, with an ability to translate data into actionable insights • Strong interpersonal skills and the ability to build working relationships • Comfortable using productivity tools and familiarity with learning management systems • Commitment to Equity and Inclusion • Knowledge of Montessori education a plus Additional Information AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. No calls please. Apply tot his job