Project Management Sr. Manager

Interface Systems is a leading managed services provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We help the nation’s top brands strengthen security, streamline connectivity, improve operational visibility, and reduce IT costs through scalable technology and connected insights. Our mission is to simplify operations, safeguard people and assets, and deliver relentless support across multi-location environments. Overview The Sr. Manager, Project Management leads a team of Project Managers responsible for delivering new customer installations, technology deployments, and multi-site enterprise rollouts. This role ensures project delivery of excellence through strong leadership, process discipline, operational rigor, and proactive communication. The Sr. Manager establishes team standards, drives adherence to PMO workflows, and provides oversight across project onboarding, scheduling, execution, financial controls, customer communication, forecasting, and closeout. This role requires a hands-on leader who can coach PMs, remove obstacles, collaborate cross-functionally, and ensure projects are executed efficiently, accurately, and in alignment with customer expectations. Responsibilities • Lead, coach, and develop a team of Project Managers, including hiring, onboarding, training, performance guidance, and day-to-day leadership. • Define, implement, and enforce PMO standards for communication, documentation, customer engagement, and project execution. • Oversee the full lifecycle of customer installation projects, including onboarding, scope validation, scheduling, materials readiness, field coordination, risk mitigation, and customer communication. • Review scopes of work and job documentation to ensure projects can be delivered as sold and escalated appropriately when risks or gaps are identified. • Ensure PMs prepare and maintain centralized project plans, run recurring customer calls, document milestones, and execute all job-level workflows accurately. • Partner with CIS Scheduling, Supply Chain, Field Operations, and Customer Experience to ensure on-time delivery and resolution of exceptions. • Maintain oversight of financial workflows including WIP management, forecasting accuracy, deposit billing, and job cost review. • Monitor installation backlog, ensuring PMs maintain book-to-bill expectations and accurate target installation dates. • Ensure timely and accurate project closeout, including documentation, financial packet submission, and communication back to customers and internal teams. • Drive improvement of cross-functional workflows, SOPs, and operational handoffs within the PMO and across Customer Delivery. • Serve as escalation point for PMs, customers, field partners, and internal teams regarding scheduling issues, communication gaps, and project risks. • Develop reporting and dashboards to provide leadership visibility into project performance, WIP health, forecast accuracy, installation timelines, and team workload. • Facilitate change management efforts related to PMO tools, processes, and standards. • Ensure PM compliance with all operational systems including ProjectsForce, Navision, Oracle, Filebound, and reporting tools. • Champion a culture of accountability, communication, urgency, and customer focus across the PMO. Qualifications • 5+ years of leadership experience in project management, operations, service delivery, or related field. • Demonstrated success managing customer-facing teams and delivering multi-site or complex deployment programs. • Strong operational discipline with experience implementing processes, KPIs, SOPs, and cross-functional workflows. • Skilled in identifying operational inefficiencies, solving systemic problems, and improving performance through structured methods. • Ability to lead teams through change, drive adoption of new processes, and enforce standards. • Strong written and verbal communication skills, including executive-level communication. • Ability to manage escalations with professionalism, urgency, and sound judgment. • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and project management systems; familiarity with ProjectsForce, Navision, Oracle, or Filebound preferred. • Strong sense of ownership, accountability, and follow-through; proven ability to work independently and manage multiple priorities. • Customer-focused mindset with the ability to balance customer needs with operational requirements. Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship. If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [email protected]. 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