Project Manager Managed Services in the USA or Canada
About the position Cloud for Good is seeking experienced technology professionals to lead Salesforce.com Managed Services projects with nonprofit organizations and higher education institutions. Successful candidates will be highly experienced in Salesforce solutions and ideally have nonprofit or higher education industry experience. To be successful on client projects, Project Manager will have strong project and time management and collaboration in a team environment. Salesforce knowledge across a variety of Clouds and/or functionalities, as well as one or more demonstrated areas of expertise is an additional benefit. Because most of the work of the Project Manager is client-facing, communication skills and a genuine interest in helping people are very important. The ability to collaborate with peers and clients while building consensus is also critical for success. Managed Services Project Managers will work with varied client team members including client leadership. Experience in developing and maintaining long term client relationships is essential. Responsibilities • Lead and participate in multiple Managed Services projects • Serve as first escalation point for clients • Provide internal and external status updates • Manage budget and scope • Facilitate internal and external meetings • Report on project status to internal leadership • Monitor and mitigate project risks through project schedules and client communication • Optimize non-billable time for continued professional development and contributions to CFG • Provide feedback to CFG leadership on how the company can improve • Show a commitment to customer satisfaction • Deliver project assignments on time and within budget • Perpetually contribute to the betterment of Cloud for Good Requirements • Strong consulting skills, including project and time management, communication, and teamwork/collaboration • Functional: Demonstrated success in leading large enterprise projects • Declarative: Demonstrated success in designing and configuring complex solutions • Salesforce and/or CRM knowledge • Understanding of common business processes for nonprofits, such as major gift processing, moves management, and volunteer hour tracking. • Understanding of common business processes for higher education, such as executive education program management, student retention, recruitment and admissions, and advancement • Skills/knowledge in a few functional, declarative, or technical areas • Bachelor's degree in a related field or equivalent education/experience required • Strong project management skills • Strong time management skills • Strong written and verbal communication skills • Intellectual curiosity • Passion for continuous learning • Presentation skills Nice-to-haves • Scrum certification, PMP or relevant experience, is preferred • Agile methodology experience preferred Apply tot his job