Quality Assurance Analyst

tms is a global company that unites technology, marketing, and sourcing to drive transformational change for leading brands. The Quality Assurance Analyst is responsible for supporting and improving the organization's quality programs, ensuring products and processes meet established quality standards through systematic monitoring and continuous improvement initiatives. Responsibilities Monitor, analyze, and report on the quality performance of packaging suppliers using data-driven tools and metrics Create and manage dashboards to visualize trends, identify risks, and support decision-making across teams. (ie: Power BI, Tableau, etc) Maintain accurate and compliant document control for supplier certifications and quality records Support root cause analysis for packaging-related quality issues and assist in developing and tracking corrective and preventive actions (CAPAs) Collaborate with internal teams (procurement, product development, operations) to address packaging quality concerns and ensure alignment with specifications Ensure supplier compliance with internal food safety and quality programs Support audits, inspections, and other quality assurance activities related to packaging and supplier management Participate in continuous improvement projects and contribute to enhancing the overall quality management system Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality Acquire data from primary or secondary data sources and maintain databases/data system Identify, analyze, and interpret trends or patterns in complex data sets Filter and "clean" data, and review computer reports, printouts, and performance indicators to locate and correct code problems Work closely with management to prioritize business and information needs Locate and define new process improvement opportunities Reception of complaint reports from DCs and markets Organization of complaint samples (if available) shipment Establishment of cause and effect of product failure Track complaints in QA database, update customer and DCs on outcome of complaint status Lead complaint trends reporting on set frequency to internal and external customers Skills Monitor, analyze, and report on the quality performance of packaging suppliers using data-driven tools and metrics Create and manage dashboards to visualize trends, identify risks, and support decision-making across teams. (ie: Power BI, Tableau, etc) Maintain accurate and compliant document control for supplier certifications and quality records Support root cause analysis for packaging-related quality issues and assist in developing and tracking corrective and preventive actions (CAPAs) Collaborate with internal teams (procurement, product development, operations) to address packaging quality concerns and ensure alignment with specifications Ensure supplier compliance with internal food safety and quality programs Support audits, inspections, and other quality assurance activities related to packaging and supplier management Participate in continuous improvement projects and contribute to enhancing the overall quality management system Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality Acquire data from primary or secondary data sources and maintain databases/data system Identify, analyze, and interpret trends or patterns in complex data sets Filter and 'clean' data, and review computer reports, printouts, and performance indicators to locate and correct code problems Work closely with management to prioritize business and information needs Locate and define new process improvement opportunities Reception of complaint reports from DCs and markets Organization of complaint samples (if available) shipment Establishment of cause and effect of product failure Track complaints in QA database, update customer and DCs on outcome of complaint status Lead complaint trends reporting on set frequency to internal and external customers Benefits Generous Medical, Dental, Vision And Other Great Benefits Paid parental and medical leave programs 401(k) with a company match component and profit sharing 15 days of paid time off plus company holidays Hybrid work model Tuition reimbursement and student loan repayment assistance Inclusive employee resource groups Company Overview tms unites technology and marketing and sourcing to drive transformational change for the world’s leading brands. It was founded in 1986, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship tms has a track record of offering H1B sponsorships, with 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.