Rain Media: Digital Ops & Optimization Ecommerce Manager

Hiring: Digital Operations & Optimization Ecommerce Manager Company: Rain Media / Organics Ocean Reports to:Senior Director of Internal Growth Status: Full-time/W2 Location:Remote (U.S.) with Arizona preference or travel/relocation flexibility Position Overview At Organics Ocean, we’re seeking an E-commerce Operations Manager to own and optimize our entire DTC ecosystem. This role exists to lead the systems, structure, and team that keep our Shopify-driven operations running seamlessly — without leadership dependency. You’ll design and refine scalable processes, coordinate cross-functional execution, and ensure every launch, integration, and workflow function with precision. From aligning developers and designers to partnering with marketing, supply chain, and customer care, you’ll create the connective tissue that keeps growth on track. If you love bringing order to complexity, thrive in high-accountability environments, and take pride in owning results end to end — we’d love to meet you. If you require constant direction or prefer routine over innovation, this may not be the right fit. Who we are: Organics Ocean We are a premium direct-to-consumer supplement brand helping people live healthier lives through science-backed, clean, and effective products. We’re not a company where things stay the same. We test, we optimize, we innovate, and we want someone who thrives in that kind of high-accountability, fast-paced environment. Why join our team? High-growth eCommerce brand: Driven by innovation and fast execution, Organics Ocean has seen 350% year-over-year growth. Ownership & Accountability: We trust our team members to take full ownership of their responsibilities. You are empowered to lead, execute, and improve without micromanagement. We value individuals who take initiative, hold themselves accountable, and drive meaningful results. A team of high performers: We push boundaries, move fast, and get things done. The company is in a phase of rapid growth. This is not a good fit for those who don’t want to grow. Responsibilities E-commerce Operations & Platform Management • Own all Shopify structures (collections, tags, product logic, pages, catalog management, and app integrations). • Ensure the ecosystem runs autonomously. Team Leadership & Project Management • Manage and mentor a cross-functional team, including the UX Designer, Copywriter, Developer, and key contractors. • Oversee project timelines, creative handoffs, and cross-department communication to ensure deliverables are met. • Collaborate with Marketing, Supply Chain, Customer Care, and Performance teams to align launches and site updates. • Develop and document SOPs, training materials, and repeatable workflows for efficiency and consistency. Product Launches & Cross-Functional Execution • Lead coordination for new product launches, ensuring all assets (pages, offers, inventory, creatives) are ready and synchronized. • Be the operational owner of every launch, ensuring all creative, product, and technical components go live accurately and on schedule. • Oversee day-to-day eCommerce operations and problem-solve issues quickly and effectively. Optimization & Process Improvement • Audit existing eCommerce workflows, identify inefficiencies, and implement improvements. • Use dashboards and analytics (Looker, Triple Whale, Shopify reports) to track operational performance and drive decisions. • Manage tools, subscriptions, and technology stack to keep systems efficient and cost-effective. Systems Integration & App Management • Evaluate new Shopify apps and integrations to enhance checkout, upsells, or user experience. • Work with developers to test and deploy new features or automations. • Maintain an organized ecosystem with clear documentation and QA processes. Requirements • 5+ years of experience in E-commerce Operations, ideally within DTC or high-growth consumer brands. • 2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams • Proven recent expertise managing Shopify or Shopify Plus stores. • Project management experience • Demonstrated ability to lead teams, manage projects, and oversee day-to-day digital operations. • Familiarity with key eCommerce tools and systems, including: • Klaviyo (email and customer communication) • Loop or Recharge (subscriptions) • AfterSell (upsells) • Looker / Triple Whale (reporting) • ERP experience is a plus • Strong organizational and project management skills. • Detail-oriented with the ability to balance multiple priorities under tight timelines. • Excellent communicator. Comfortable collaborating across departments and managing remote teams. • Data-driven mindset with comfort interpreting metrics and identifying operational bottlenecks. • Detail-oriented, problem solver, and calm under pressure Highly Desired: • Experience managing international Shopify setups (multi-currency, duties, localized pages). • Prior exposure to ERP or inventory management systems. • Experience with high-volume product launches or rapid creative testing environments. • Passion for the health and wellness or supplement space. Additional requirements: • Willingness to work US time zones, regardless of geographic location • Access to a computer • Reliable internet connection • Reliable and distraction-free work environment Offer Details • Pay for this role is $90K - $107K, depending on experience • Healthcare, dental, and vision are available • Preference is given to those living in the Phoenix or surrounding states • Amount of travel based on the location of the candidate (5-6 times a year minimum) About Organics Ocean To learn the founder’s story and more about Organics Ocean, visit the website. The company is a place for innovation. Team roles and responsibilities are clear, and the passion for being a part of something bigger than one’s self is shared among everyone. The environment is casual, but the work is serious. Riding this wave of growth only works with A-Players on the team, and that is what everyone is: an A-Player. Cultural Pillars: • Accountability: Take full ownership of your responsibilities and their outcomes. You commit to seeing tasks through, accepting both successes and failures as your own, and continuously learning and improving along the way. • Attention to Detail: We are fully focused on the task at hand. In eCommerce, every action has a ripple effect—one mistake can impact the entire process. By carefully attending to your work, you ensure that each detail contributes to the success of the whole. • Honesty & Trust: We are transparent, even when it's difficult. Speaking up about hard truths, especially when mistakes are made, helps us address issues before they become bigger problems. As a company, we need to know the challenges to fix them. Avoiding the truth only allows issues to fester and harm the company in the long run. • Innovation: We are continuously pushing the boundaries and exploring new ideas. We're not tied to the status quo—if you see an opportunity for improvement, speak up. We value and encourage fresh thinking to drive the company forward. • Move Fast and Persevere: We push forward with speed and determination, even when things get tough. In the fast-paced world of e-commerce and startups, challenges are inevitable. Success comes from acting quickly, adapting, and staying resilient when obstacles arise. We don’t slow down when things get hard—we press through and keep moving forward. Interview Process: To better allow you to display your skills and to help us determine the best candidates, our recruiting process is approximately four to five weeks and takes place in four rounds: • Initial Application • Skills Application • Live interview with our recruiting agency, IntegrateUp • Interview with Human Resources • Interview(s) with hiring managers If selected, you will be invited by email to progress to the next round. Apply tot his job