Regional Director, Field Operations - East
Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile. Department Summary As the Regional Director of Field Services, you will report directly to the VP of In-Home Services Field Operations, serving as a pivotal leader within our organization. You will be responsible for the strategic direction and operational excellence of a multi-state region, leading a field organization to achieve critical business objectives and deliver an unparalleled customer experience. This role is ideal for a dynamic, results-driven leader who excels at optimizing complex operations, fostering high-performing teams, and driving significant P&L impact. Job Duties and Responsibilities • Strategic Leadership & Execution: Provide visionary leadership and execute strategic initiatives across a large operational region, ensuring alignment with overall IHS and company goals. Drive the implementation of best practices, process improvements, and innovative solutions to enhance business performance and customer satisfaction. • P&L Management & Fiscal Oversight: Hold full fiscal responsibility for the region, including meticulous budget development, forecasting, and expense management. Analyze key financial metrics and develop data-driven strategies to optimize profitability and operational efficiency. • Operational Excellence: Oversee all aspects of regional field operations, including installation, service, troubleshooting, and home automation. Implement and monitor robust performance metrics to ensure regional teams consistently achieve service level agreements (SLAs), quality standards, and productivity targets. • Talent Leadership & Development: Lead, motivate, and develop a diverse workforce encompassing thousands of direct and indirect reports (including Field Service Managers, Operations Managers, and a large technician base). Champion a culture of accountability, continuous improvement, and employee engagement, focusing on talent acquisition, retention, and career progression within the region. This includes strategic oversight of hiring, training, and development programs. • Customer Advocacy & Satisfaction: Act as the ultimate advocate for the customer, ensuring regional teams consistently deliver exceptional service and uphold DISH's commitment to 100% customer satisfaction, directly contributing to our J.D. Power award-winning legacy. • Performance Analysis & Improvement: Conduct regular, in-depth business reviews and analyze regional performance data to identify trends, diagnose challenges, and formulate dynamic action plans for continuous improvement across all operational units (sales, operations, installation). • Market & Industry Insight: Develop a deep understanding of each market's unique strengths, challenges, and opportunities through rigorous data analysis, field observations, and active engagement with local teams. Translate insights into actionable strategies that drive competitive advantage • Cross-Functional Collaboration: Foster strong partnerships with corporate departments (e.g., Central Operations, Third-Party Operations, HR, Finance) and other regional leaders to ensure seamless operations and strategic alignment. • Travel: Ability to travel approximately 50%-75% of the time within the assigned region and to corporate meetings as required. Skills, Experience and Requirements Qualifications • Education: Bachelor's degree required; Master's degree preferred. Experience • A minimum of 10 years of progressive experience in operations, with at least 5 years in a direct leadership capacity overseeing field teams and operational strategies. • Demonstrated success in leading, motivating, and developing large, geographically dispersed teams (experience with 300+ indirect reports is highly relevant). • Proven track record of implementing operational efficiencies, enhancing customer satisfaction, and achieving ambitious performance targets. Skills & Competencies • Strategic Acumen: Exceptional ability to translate strategic vision into actionable plans and drive execution across a complex organization. • Financial Literacy: Strong understanding of financial concepts, budget management, and the ability to leverage data for business decision-making. • Leadership & Influence: Proven ability to inspire, empower, and guide large teams. Excellent interpersonal skills with the ability to effectively respond, interact, and collaborate with all levels of the organization, from front-line technicians to executive leadership. • Communication & Presentation: Superior written, verbal, and presentation/facilitation skills, capable of articulating complex information clearly and persuasively to diverse audiences. • Operational Agility: Highly flexible, innovative, and capable of managing competing responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment. • Data-Driven Decision Making: Proficient in leveraging analytical tools and data insights to identify opportunities, solve problems, and measure results. Salary Ranges Compensation: $170,000.00/Year - $190,000.00/Year Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test. Apply tot his job