Regional Property Manager - East Coast

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary This Regional Property Manager oversees property management, regulatory compliance, and facilities operations for Shake Shack’s East Coast portfolio, including the NYC Support Center and Innovation Kitchen. The position ensures restaurants and corporate facilities operate in full compliance with local and state regulations, partners with landlords and vendors, and supports new store openings. Job Responsibilities Full Regulatory Compliance: Ensure all East Coast restaurants operate in full compliance with local, county, and state authorities: • Department of Health & Food Permits. • Fire Alarm, Public Assembly, and Grease Trap Permits. • Business Licenses, Encroachment Permits, and Sidewalk Café/Outdoor Seating Permits. • Certificates of Inspection and necessary local approvals. Landlord & Asset Management: • Serve as the primary liaison for Landlord issue resolution; support lease administration and collaborate with Legal to ensure lease obligations are upheld. Violation Mitigation: • Lead the strategy for addressing notices and violations promptly and proactively. Develop and implement process controls to reduce recurrence and minimize financial impact. License Lifecycle & Data: • Manage the renewal program for all operational licenses/permits. Maintain a digital database and coordinate with 3rd-party vendors to ensure zero expiration lapses. Vendor & Contract Management: • Oversee regional vendors, managing maintenance contracts, proposals, and RFPs as they pertain to the support centers. Support Center Maintenance Oversight (NYC) • NYC Facilities Leadership: Manage daily facility operations, maintenance, and administrative compliance for the NYC Support Center, Innovation Kitchen, and Leadership Center. • Contract Administration: Manage maintenance contracts, service proposals, and RFPs specifically for NYC-based corporate facilities to ensure a safe and comfortable environment. Cross-Functional Support • New Store Openings: Partner with Property Development to conduct research on permits and licensing for new East Coast sites. • Legal & Licensing Collaboration: Work with Legal/Compliance for visibility into beer/wine renewal timelines and special event permits. • Facilities Systems Support: Provide coverage and administrative support within Service Channel and other facility management platforms. • Field Support: Provide guidance and support to the operations team with tool and resources to better manage regulatory compliance with licensing, permits, and violations. Physical Requirements The following physical requirements are essential to perform the duties of this position:: • Precise hand/eye coordination for reviewing technical documents and facility inspections. • Basic keyboarding or other repetitive motions for data entry and compliance tracking. • Ability to lift, push, or pull objects weighing over 10 lbs. • Ability to climb ladders and work in awkward or cramped positions (e.g., inspecting grease traps, mechanical rooms, or rooftop units). • Ability to stand and walk for extended periods during site inspections or facility tours. • Periodic regional travel is required. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: • Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities • Eligibility criteria applies Pay Range - $103,050.00 - $135,300.00 Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Apply tot his job