[Remote] Account Manager, VSP

Note: The job is a remote job and is open to candidates in USA. Amazon strives to be Earth's most customer-centric company, offering a vast selection of products online. The Account Manager for the Vendor Success Program will manage vendor relationships, drive business growth, and improve seller experiences through strategic development and operational excellence. Responsibilities • Success will be measured by the performance of your task and deliverables on input metrics. • Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. • Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. • Identify new opportunities across a large number of brands, develop and execute project plans. • Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. • Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. • Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. • Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Skills • Experience analyzing data and best practices to assess performance drivers • 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience • Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights • Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication Education Requirements • Bachelor's degree Company Overview • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Amazon has a track record of offering H1B sponsorships, with 18969 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job