[Remote] Agency Operations Coordinator (Remote)

Note: The job is a remote job and is open to candidates in USA. First American is a leading title insurance company dedicated to providing resources and services to its policy-issuing agents. The Agency Operations Coordinator role supports sales by resolving agent policy remittance payments and other operational issues while driving communication and training to enhance efficiency. Responsibilities • Determine root cause and resolve a variety of agent remittance issues. Investigate to determine if the problem is due to incomplete policy information, CPL issues, endorsement problems, is system related, etc. Reasons for unbooked orders vary and may require investigation to determine root cause • Resolve problems with booked orders or cash applications such as adjustment or refund requests, incorrect cash amounts applied or applied to an incorrect file, problems with ePay, AgentNet Set-up and Maintenance Requests, etc • Implement standardized accounting processes • Collaborate with OAM to optimize agent onboarding • Work with Technology Consultant to learn new enhancements, integrations, fixes, etc. May assist with User Acceptance Testing (UAT)/ of eReport/ePay related enhancements • Provide continued support to agents • Track trends and make recommendations on processes, training materials, and technology enhancements • Other duties as assigned Skills • High School diploma or equivalent • 3-5 years of relevant experience in a sales support function and applicable state title experience • Standard MS skill set • Strong customer service orientation • Basic math skills • Analytical skills to resolve problems and determine root cause • Familiar with the title process and knowledge of local title practices • Knowledge of First American's accounting processes • Knowledge of industry production systems to assist agents with policy remittances • Some college preferred Benefits • Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan Company Overview • First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job