[Remote] Associate, Financial Operations

Note: The job is a remote job and is open to candidates in USA. Pilot.com is a company that provides dedicated finance experts to small businesses, helping them navigate their operational challenges. As an Associate on the Financial Operations team, you will work closely with clients to execute day-to-day operational tasks and implement best practices in financial operations. Responsibilities Execute day-to-day operational tasks for our clients including payroll processing, benefits administration, AP/AR workflows, and equity grant tracking Apply operational best practices and support implementation of systems like Gusto, Rippling, Deel, Carta, and Bill.com Communicate with clients regularly to provide updates and address their operational needs Be part of the world's preeminent operational services tech-enabled firm - a trusted partner for our clients on their most important operational decisions Conduct research on operational tools and best practices required for customer service delivery Keep operational projects on track with ongoing monitoring and status updates Support successful compliance requirements by tracking deadlines and ensuring timely completion Execute the strategies to address areas of opportunity within Pilot Financial Operations Implement improvements in operational and business KPIs for Financial Operations Recommend and drive process improvements to maximize accuracy and efficiency within our offering Skills 1-2 years of relevant operational experience; previous experience in back-office operations, startup operations, or a fast-growing company environment is a plus Advanced Excel skills with the ability to swiftly and effectively translate ambiguity into succinct outputs Highly detail-oriented with the ability to consume and process large amounts of operational information Excellent verbal and written communication skills High attention to detail and ability to deliver accurate, high-quality outputs with minimal revisions Highly entrepreneurial and able to thrive in an ambiguous, fast-paced, and cross-functional environment Systematic thinker and able to carry out rigorous problem-solving as a self-starter A proven ability to build strong collaborative working relationships with the immediate team This position is only available for remote employment in the United States in the following states: CA, GA, NY, NC, TN, TX, and WA Experience with operational tools such as Gusto, Rippling, Bill.com, or similar platforms preferred Notion experience a plus Benefits Flexible vacation/time-off policy All federal holidays are observed Competitive benefits package including wellness benefits such as Spring Health, Headscape, One Medical, Aaptiv and Rightway Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks 401(k) plan Company Overview Pilot provides the most reliable accounting, CFO, and tax services for startups and small businesses. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Pilot.com has a track record of offering H1B sponsorships, with 61 in 2025, 18 in 2024, 21 in 2023, 31 in 2022, 11 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.