[Remote] Associate, User Training and Documentation

Note: The job is a remote job and is open to candidates in USA. SmarterDx is a clinical AI company transforming how hospitals translate care into payment. They are seeking a motivated Associate, User Training & Engagement to support the development of user documentation and training materials, while collaborating with various teams to enhance user experiences and knowledge infrastructure. Responsibilities Help build, organize, and maintain the SmarterDx Help Center, including writing, editing, and publishing product documentation, FAQs, troubleshooting guides, and release notes Partner with Product, Implementation, Support, and Clinical teams to translate complex product features and workflows into clear, actionable user content Implement and manage content governance workflows for Help Center updates, version control, and quality assurance Track and analyze content usage and feedback to identify gaps and continuously improve documentation and training effectiveness Collaborate with the Manager of User Training & Engagement on the rollout of scalable learning programs and community initiatives Assist in the creation and delivery of training materials, including self-serve learning modules, recorded demos, and onboarding journeys Skills 1–3 years of experience in user training, documentation, customer enablement, or knowledge management, ideally in SaaS, healthcare, or AI-driven technology Strong writing and editing skills, with the ability to translate technical or clinical concepts into clear, engaging user-facing materials Excellent attention to detail and organizational skills; comfortable managing multiple content projects simultaneously Collaborative mindset with experience working cross-functionally across Product, Support, and Customer Success Comfort with digital tools for knowledge management or learning (e.g., Zendesk, Intercom, Notion, Confluence, LMS platforms) Curiosity, initiative, and a 'builder's mindset' - you'll be helping shape SmarterDx's first-generation Help Center and content systems Background or familiarity with healthcare, health tech, or revenue cycle management Experience with instructional design, content management, or user education Ability to produce multimedia content (screen recordings, video walkthroughs, or interactive modules) Basic analytics or reporting experience (e.g., tracking content engagement and search trends) Exposure to community management or user feedback programs Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues. Company Overview SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is