**Remote Care Advocate - Customer Experience - Full Time Phone-Based**

Join blithequark's mission to transform healthcare and empower individuals to put emotional health first. As a passionate customer experience professional, you will play a vital role in connecting people with the resources they need to thrive. If you're a driven, empathetic, and optimistic individual with a passion for improving lives, we want to hear from you. **Why We Need You** blithequark is growing, and we need your professional and focused determination to connect the populations we serve to the resources they require. As a Remote Care Advocate, you will be the window into our organization, listening, identifying, and directing our populations with empathy. Your previous experience in a call center, benefits, claims, or healthcare environment will be leveraged to improve lives and bring hope to the world. We need you to bring your optimism and confidence each and every day to inspire others to live a better life. **Who You Are** You are a passionate, open-minded individual who makes a daily difference in the lives of those you touch. You are the person people ask for guidance, help, and direction. You are an optimist who removes obstacles and brings hope. If you're someone who: * Has at least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices * Is passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism * Has an obvious sense of urgency and purpose * Demonstrates excellence in providing outstanding customer service over the phone and via email * Is motivated to help others and aligned to our organizational mission and vision * Is excited about being the first point of contact and connecting individuals with the support they need to thrive * Has excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback * Is focused and determined, optimistic and creative * Is a college graduate or has an Associate's degree in a customer-related field **What You'll Do** As a Remote Care Advocate, you will: * Proactively reach out to individuals via phone to offer help and support according to program requirements * Work closely with a collaborative team of people who want to change the world * Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive **This Role is a Great Fit If You Are** * Passionate about improving lives and believe in the greater good * Tenacious: you persist and bring creative solutions to tough challenges * Someone who thrives in a high call volume environment. We move quickly to evolve tools and protocols based on data. You'll thrive if you are comfortable with ambiguity and change * Adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact * Accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team * Not afraid to facilitate and navigate tough or emotional conversations * Able to build relationships and trust through conversations * Thorough: you're detail-oriented and committed to getting the job done * A time management guru: you efficiently move through a to-do list and effectively prioritize and triage competing demands * Metric-driven towards the goal of successfully connecting the maximum number of individuals to help * Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills * Open-minded, non-judgmental, compassionate, flexible, and have good humor **What We Offer** * The opportunity to be a part of a team of some of the smartest, most enthusiastic, and dedicated people you'll ever meet. Individuals who listen well, learn from their mistakes, and generously pull together to help each other out * An innovative care experience, driven by technology but focused on human connection. We'll provide you with all the tools you need via our leading technology platform, which has proven to achieve meaningful and measurable outcomes * Full-time employee position, not a contractor. We're happy to offer you a generous benefits package, including: + Medical, dental, STD, LTD, and life insurance + PTO/sick leave/holiday pay + 401K **Work Environment and Company Culture** blithequark is a next-generation behavioral healthcare company that uses cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We are disrupting the current healthcare delivery model and are committed to transforming the lives of millions. Our company culture is built on the principles of empathy, compassion, and innovation. We believe in creating a work environment that is inclusive, supportive, and empowering. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including medical, dental, and life insurance, as well as PTO/sick leave/holiday pay and 401K. We also offer a generous bonus structure and opportunities for professional growth and development. **Remote Work Requirements** As a remote employee, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team. You will need to have a wired internet connection and appropriate network quality and internet speed to perform the job remotely. You will also need to have a separate room with a door (or private space if you live alone) and use company-authorized equipment, including a laptop, headset, mouse, and keyboard. **How to Apply** If you're a passionate customer experience professional who is driven to make a difference in the lives of others, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at blithequark are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Apply for this job