Remote Chat Support Specialist - Part Time
Aetna, a CVS Health company, is looking for dedicated and professional individuals to join our team as Remote Chat Support Specialists. About the Role As a Remote Chat Support Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch support through live chat. This role is perfect for someone who thrives in a fast-paced, virtual environment and values meaningful interactions. Key Responsibilities • Respond promptly and professionally to customer inquiries via live chat. • Provide accurate information about Aetna products, services, and policies. • Troubleshoot and resolve customer concerns effectively and efficiently. • Document and track interactions, ensuring high-quality service standards are maintained. • Collaborate with team members and escalate complex issues when necessary. Requirements • Experience: At least 1 year of customer service experience, preferably in a remote or chat support role. • Skills: Strong written communication skills, attention to detail, and problem-solving abilities. • Tech Savvy: Comfortable with navigating multiple software applications and chat platforms. • Work Environment: Reliable high-speed internet and a quiet, distraction-free workspace. • Education: High school diploma or equivalent (college coursework or degree is a plus). Benefits of Joining Aetna • Flexible part-time hours tailored to your schedule. • Competitive hourly pay. • Work-from-home convenience. • Opportunities for growth within a leading healthcare organization. How to Apply If you’re ready to make a difference in the lives of Aetna customers while enjoying the benefits of remote work, apply today! Apply tot his job