Remote Clerical Worker jobs Jobs in New Britain, Connecticut | Remote Work From Home

**Remote Clerical Worker (Remote – flexible hours around New Britain, Connecticut)** *Why it matters now* – We’re rolling out a new SaaS toolkit that will double the number of inbound client contracts in the next six months. To keep that pipeline clean, our admin backbone has to scale fast, and that’s why we need a reliable clerk who can own the flow of paperwork, data, and communication from day one. --- ### The Reality of This Role If you join us, you won’t be tucked into a quiet corner filing boxes. You’ll be the nervous‑system of a 45‑person product team that just secured Series B funding (a 125 % jump in runway). Our CEO in New Britain, Connecticut asked for “zero‑error” contract processing because each missed signature now costs us roughly $3,200 in delayed revenue. You’ll sit beside a senior Operations Manager who lives in the same time zone as our West‑Coast sales crew, and you’ll ping the Finance Lead in New Britain, Connecticut for quick approvals. Your day will be a mix of juggling three parallel workflows: (1) incoming client onboarding packets, (2) internal expense reconciliations, and (3) weekly status decks for the leadership team. We work mostly async, but we still have a “stand‑up” Slack channel that fires off at 9 am Central (the same hour most of New Britain, Connecticut starts their workday). It’s a place where you’ll hear jokes about the coffee we keep stealing from the office kitchen, and where the product designer will ask you to double‑check a spreadsheet before the demo on Thursday. The big challenge? Priorities shift fast. One morning you’ll be polishing a batch of 200 new contract PDFs, and by noon you’ll be helping the customer‑service squad resolve an invoicing glitch that threatened to delay payments for 12 clients. We need someone who can keep calm, ask the right clarifying questions, and deliver on tight deadlines (most tasks have a 24‑hour turnaround). --- ### What You’ll Actually Do - **Own the end‑to‑end intake** of new client contracts, from the moment a signed PDF lands in our shared Drive to the final entry in Salesforce, keeping the average processing time under 4 hours. - **Expect to reconcile daily expense reports** for up to 15 remote teammates, entering data into QuickBooks and flagging any anomalies that exceed 5 % of the budget line. - **Partner with the sales ops lead** to maintain an Airtable “Deal Tracker,” ensuring every new opportunity is logged within 30 minutes of receipt. - **Build weekly executive dashboards** in Google Data Studio that combine contract status, invoice aging, and churn metrics, delivering them to the leadership inbox every Friday by 2 pm Central. - **Manage the shared calendar** for the entire Operations group, scheduling 8‑hour blocks for quarterly planning sessions and sending out Zoom links with a 48‑hour reminder. - **Update and audit the master filing system** in OneDrive, renaming 150 files per month to follow our naming convention (Client‑YYMMDD‑DocType). - **Run monthly compliance checks** using DocuSign audit logs, confirming that 100 % of contracts have a completed electronic signature before the 15th of each month. - **Provide real‑time support** to the Customer Success team on Slack, answering “Where is my invoice?” queries within 15 minutes on average. - **Create and maintain SOPs** in Confluence, documenting each clerical workflow so that new hires in New Britain, Connecticut can get up to speed in under a week. - **Track key performance indicators** (turnaround time, error rate, and file‑completion accuracy) and report any deviation greater than 2 % to the Operations Manager. - **Assist with onboarding** by preparing equipment orders, verifying home‑office stipend receipts, and confirming that each new teammate’s profile is complete in BambooHR within 48 hours of their start date. - **Facilitate cross‑team communication** by drafting concise status emails for the product release pipeline, ensuring all stakeholders in New Britain, Connecticut and beyond know the exact dates for go‑live. --- ### Skills That Truly Matter **Must‑haves** - Proven experience (2 + years) in a remote administrative or clerical role supporting at least 10‑15 people. - Mastery of **Google Workspace** (Docs, Sheets, Slides) and **Microsoft Office** (Excel, Outlook, Word) – you should be able to build formulas and pivot tables without a tutorial. - Comfort with **Salesforce** and **Airtable** for CRM and data tracking. - Ability to navigate **DocuSign** and **Adobe Acrobat** for secure PDF handling. - Strong written communication: you’ll be the voice of many status updates sent to executives in New Britain, Connecticut. **Nice‑to‑haves** - Familiarity with **QuickBooks Online** or other accounting platforms. - Experience using **Asana** or **Trello** to organize task boards. - Basic knowledge of **Slack** and **Zoom** etiquette for remote collaboration. - Exposure to **Confluence** or **Notion** for SOP documentation. **Interpersonal** - High attention to detail – a single misplaced decimal has cost us $1,800 in the past, and we won’t let that happen again. - Proactive questioning – when a form looks odd, you’ll ask the right person before moving forward. - Time‑management chops – you’ll handle at least three concurrent workflows without letting any slip past the 24‑hour SLA. - Empathy – you’ll hear a teammate’s “I’m stuck on this invoice” and respond with a clear, step‑by‑step solution. --- ### Standout Extras - Authored a public guide on “Remote Document Management Best Practices” that earned 3,200 downloads on Medium. - Mentored two junior admin assistants at a previous startup, helping them achieve a 95 % on‑time filing rate within three months. - Built a small Zapier automation that reduced manual data entry time by 20 % for a prior employer. - Volunteered as the logistics coordinator for a local nonprofit’s annual fundraiser in New Britain, Connecticut, handling over 500 donor receipts. --- ### Compensation & Benefits - **Base salary:** $48,000 – $58,000 USD per year, paid bi‑weekly. - **Home‑office stipend:** $750 once per year to upgrade your chair, monitor, or internet plan. - **Paid time off:** 18 days (vacation) + 12 paid holidays, plus a “mental‑health” day each quarter (total 24 days of protected leave). - **401(k) match:** up to 4 % of your salary, vested after one year. - **Health coverage:** 85 % of employee premium covered for medical, dental, and vision. - **Learning budget:** $1,200 per year for courses, certifications, or books you choose (we’ve seen people spend it on Advanced Excel, Project Management, even a French language app). --- ### Growth & Culture In the first six months you’ll be the go‑to person for all things paperwork. By month 12 we’ll start looking at how you can lead a small “Administrative Excellence” squad, overseeing two other clerical teammates and expanding responsibilities to include quarterly audit preparation. Our culture leans heavily on **asynchronous communication**—most of us prefer concise Slack messages or well‑structured emails over endless video calls. That said, we do have a weekly “Coffee & Catch‑Up” video at 10 am Central, where the entire Ops team in New Britain, Connecticut shares wins and roadblocks. Time zones matter: we expect you to overlap at least 4 hours with the core team in Central Time (the same time most people in New Britain, Connecticut start their day). Outside those hours you’re free to structure your work however you see fit, as long as the 24‑hour turnaround targets are met. Professional development is baked into the role. Each quarter you’ll have a 30‑minute one‑on‑one with the Operations Manager to map out skill gaps, set measurable goals (e.g., reduce contract processing errors from 2 % to <0.5 %), and discuss potential promotions. --- ### Interview Process 1. **Screening call (15 min)** – A quick chat with our HR lead to confirm basic fit and answer any “remote‑work” logistics you might have. 2. **Skills assessment (45 min)** – You’ll receive a short case study: clean up a sample contract spreadsheet, identify errors, and draft a one‑page status email. We’ll give you a 48‑hour window. 3. **Team interview (30 min)** – A video call with the senior Operations Manager and a member of the Finance team. Expect scenario‑based questions and a brief walkthrough of your past SOPs. 4. **Final conversation (20 min)** – A casual coffee‑style Zoom with the CEO (who lives in New Britain, Connecticut). This is less about “fit” and more about hearing your story and sharing a bit about where the company is headed. We aim to give you feedback within 5 business days after each step. If you don’t tick every box, we still want to hear from you—sometimes a fresh perspective is exactly what we need. --- ### Closing We are an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. *If this sounds like you, we’d love to hear your story.* Send us your resume, a short cover note (no more than 300 words), and, if you have one, a link to the guide or automation you built. --- *“When I first started, I thought ‘clerical’ meant boring. Now I’m the person who knows why the product team can launch on time, and I get to celebrate each signed contract with the whole crew in New Britain, Connecticut. If you love turning chaos into order, welcome aboard.”* Apply tot his job