Remote Clinical Support Specialist

Enjoy what you do while contributing to a company that makes a difference in people’s lives. RSC Bay is one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do, building families, offers stimulation, challenge, and personal reward. If you're a Remote Clinical Support Specialist looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments. We have an immediate opening for a Per Diem Remote Clinical Support Specialist to support our RSC Bay locations remotely. On site support may be required occasionally. As a per diem position the hours will vary. Pay: $25-$28 DOE. How You'll Contribute: We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Clinical Support Specialist is responsible for: • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information • Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly • Schedule appointments • Address customer/patient issues and insure effective short-term and long-term resolution • Provide timely feedback to the practice regarding service failures or patient concerns • Consult with patients regarding their benefits, coverage and financial options • Run query reports from FERT system. • Clean up and maintain accurate FERT data. • Work on obtaining and tracking birth outcomes. • Obtain History & Physical (H&P) forms for all new patients. • Ensure H&P is completed by the patient prior to their new patient visit. • Provide coverage as Patient Services Specialist (PSS) on occasion. What You'll Bring: The skills and education we need are: • Minimum 2 years of applicable work experience • High School diploma required • Extensive knowledge of insurance/benefits, medical terminology and medical billing • Experience working in an OB/GYN office is a plus • Strong communication skills, independent worker, detailed-oriented, computer savvy • High level of customer service essential • Spanish-speaking is a plus What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. At Reproductive Science Center of the San Francisco Area, we promote and develop individual strengths to help staff grow personally and professionally. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our practice and culture, please visit our website at www.rscbayarea.com To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen. Apply tot his job