[Remote] Cloud Solution Architect - Support for Mission Critical

Note: The job is a remote job and is open to candidates in USA. Microsoft is a leading technology company that empowers every person and organization on the planet to achieve more. They are seeking a Cloud Solution Architect - Support for Mission Critical to interact directly with large enterprise customers, focusing on enhancing their Identity and Security technologies through proactive and reactive support services. Responsibilities • You will be planning and delivering proactive and reactive support including onsite presence as needed • You will Identify and manage customer goals and SfMC opportunities to improve the quality, consumption, and health of the customer’s solution. • You will drive and participate in proactive delivery management: spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution. • You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience. • You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers. • You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans. • You will share and gain knowledge through technical communities. Skills • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. • Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties. • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience • 4+ years experience working in a customer-facing role (e.g., internal and/or external) • 4+ years experience working on technical projects • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) • Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; AD CS PKI, Cloud Infrastructure; Cloud Security; Data Security • Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC. • Preferred Microsoft Certifications: SC-400 – The main Purview certification, it’s beneficial but very few likely have it; SC-100 – This one would be very valuable, as it means they have a good baseline Purview and broader M365 capabilities, easier to train the depth; MS-102 – Expert cert for M365, should make it fairly easy to bring them up to speed on any required technical depth; SC-300 – This one is also useful, as if they have a good understanding of our identity platform which provides a good starting point to build on; MS-900 – Solid baseline for M365; SC-900 – Solid baseline for Microsoft Security • Outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers. • Strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams. • Experience leading and driving projects as well as motivating others. • Self-motivated, resourceful, and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect • Ability to develop strong strategic customer relationships that gain the trust and respect of customers. • Ability to handle critical technical issues and work in difficult support situations. • Ability to handle difficult or sensitive situations with customers. Company Overview • Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is Apply tot his job Apply tot his job