[Remote] Configuration Management Database Administrator I

Note: The job is a remote job and is open to candidates in USA. Western Governors University is committed to expanding access to higher education through innovative online programs. The Configuration Management Database Administrator I will manage and optimize the organization's Configuration Management Database, ensuring data integrity and supporting effective IT Service Management processes. Responsibilities Update the CMDB to ensure that CIs are identified, classified, and documented through escalated tasks in ServiceNow Enforce data standards, normalization, and validation to uphold data integrity Conduct audits to resolve discrepancies, duplicates, and inconsistencies Define CI types, classes, and attributes according to CSDM and organizational standards Maintain CI relationships to represent dependencies, architectures, and service models Configure dependency maps for impact analysis, risk assessment, and outage management Ensure that CI data reflects the production environment to support change processes Integrate the CMDB with ITSM tools and systems for data exchange and automation, including asset discovery from cloud (AWS, Azure, OCI) and onpremises environments Develop and maintain discovery scripts, patterns, and IRE rules to enrich CIs and prevent duplicates Collaborate with teams to enhance CMDB functionality and integration Generate reports on CMDB health, metrics, trends, and risks for stakeholders Analyze data, including mining for forecasts, to recommend optimizations and support IT governance Improve practices and update the Knowledge Library with new processes Act as a subject matter expert (SME), providing guidance to IT and business teams Build rapport with leaders and proactively involve infrastructure teams Lead training sessions on CMDB practices and systems Communicate updates and standards to ensure alignment Participate in CAB meetings, providing CI data and analysis Provide after-hours support for incidents through Microsoft Teams and OpsGenie Perform other duties and functions, including mentoring, as assigned Skills High school diploma or equivalent One year of experience in Application Support Engineer I, Problem Analyst I, or software/infrastructure engineering Familiarity with AWS services Data mining experience for modeling and trends Advanced ServiceNow administration skills Familiarity with CSDM in CMDB Equivalent experience may substitute for education (one year of experience per one year of education, at manager's discretion) Self-motivated to work independently, prioritize, and manage multiple issues in high-pressure environments Ability to anticipate obstacles and develop contingency plans Awareness of technologies, architectures, and best practices; able to handle interruptions and multitask Adherence to standards across technology areas Advanced analytical skills for problem-solving with minimal intervention, including data mining Advanced communication skills for executive-level correspondence Senior-level understanding of university applications, systems, AWS, CSDM, and ServiceNow Ability to apply leadership principles and provide mentoring Bachelor's degree AWS Cloud Practitioner certification Linux+ certification ITIL Foundations v4 certification Knowledge of Agile methodologies IIQ experience Benefits Bonuses Medical, dental, vision, telehealth and mental healthcare Health savings account and flexible spending account Basic and voluntary life insurance Disability coverage Accident, critical illness and hospital indemnity supplemental coverages Legal and identity theft coverage Retirement savings plan Wellbeing program Discounted WGU tuition Flexible paid time off for rest and relaxation with no need for accrual Flexible paid sick time with no need for accrual 11 paid holidays Other paid leaves, including up to 12 weeks of parental leave Company Overview Western Governors University focuses on improving lives by creating pathways to opportunity for its students. It was founded in 1997, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Western Governors University has a track record of offering H1B sponsorships, with 6 in 2025, 4 in 2024, 12 in 2023, 30 in 2022, 17 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.