[Remote] Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Note: The job is a remote job and is open to candidates in USA. Fortrea, part of LabCorp, is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to assist with patient billing inquiries, providing exemplary customer experiences through effective communication and problem-solving. Responsibilities Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers Initiate payment plans for patients for outstanding balances Routinely utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals Ability to become proficient with processes after completing a structured training program Skills High School Diploma or equivalent required Minimum 1+ year work experience required Ability to work and learn in a fast-paced environment Attention to detail Perform successfully in a team environment Excellent organization skills Proficiency navigating multiple computer screens and applications Alpha-Numeric data entry proficiency Excellent communication skills Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite) Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port Dedicated area to perform duties without interference; will be structured environment with structured breaks Ability to manage time and tasks independently while maintaining productivity Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred Previous work in high volume calls environment with several computer windows open highly desirable Previous interaction and communications with Patients regarding medical information strongly preferred Benefits Medical, Vision and Dental Insurance Options! Flexible Spending Accounts! 401k and Employee Stock Purchase plans! No Charge Lab Testing! Fitness Reimbursement Program! Tuition Reimbursement Company Overview Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Fortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.