Remote Customer Retention Specialist - Part-time Opportunity to Make a Difference in People's Lives at blithequark

Join blithequark as a Remote Customer Retention Specialist and Be Part of a Dynamic Team! At blithequark, we're passionate about helping individuals and families secure their financial futures through life insurance. As a Remote Customer Retention Specialist, you'll play a critical role in retaining existing customers and ensuring they continue to benefit from our services. If you're a skilled communicator with a passion for customer service and a knack for resolving issues, we want to hear from you! About the Role As a Remote Customer Retention Specialist at blithequark, you'll be the primary point of contact for our existing policyholders who are considering cancelling their policies. Your mission will be to understand their concerns, address their needs, and resell the benefits of maintaining their life insurance coverage. This is a part-time, remote opportunity that offers a flexible schedule and the chance to work with a dynamic team. Primary Responsibilities Handle a high volume of inbound and outbound calls (average 90+ calls per day) with existing policyholders who are seeking to cancel their policies Listen to customer concerns, empathize with their needs, and provide personalized solutions to retain their business Resell the benefits of life insurance and explain how our services can support their financial goals Process cancellation requests and ensure a smooth customer experience Meet department standards for call volume, average handle time, and time management Maintain accurate records and ensure data quality Requirements To succeed as a Remote Customer Retention Specialist at blithequark, you'll need: 1+ year of experience in a high-volume contact center environment, receptionist role, or a similar position that involves frequent phone interactions 6+ months of experience in retention, sales, or collections (insurance industry experience is a plus but not required) High School Diploma or equivalent Reliable internet connection (minimum 20 Mbps download and 20 Mbps upload) with a hard-wired connection A smartphone to access our VPN Basic computer knowledge and skills, including proficiency in Microsoft Office Excellent oral and written communication skills Minimum typing speed of 30 wpm Superior customer service skills, with a friendly and efficient demeanor Ability to multitask, work under pressure, and manage time effectively Detail-oriented and organized Preferences While not required, the following skills and experiences will be considered a plus: Insurance industry experience Sales experience Bilingual language skills Remote work experience What We Offer As a Remote Customer Retention Specialist at blithequark, you'll enjoy: A competitive hourly rate of $15.89 Eligibility to earn a prorated commission of up to an additional $6.00/hour based on performance A flexible, part-time schedule with a set roster (Monday - Friday 10:00am - 2:00pm CST post-training) Opportunities for career growth and professional development A dynamic and supportive remote work environment Comprehensive training program to equip you with the skills and knowledge needed to succeed Training and Equipment We'll provide you with comprehensive training to ensure you're equipped to succeed in this role. The initial training will take place in Waco, TX, and will be conducted alongside our full-time employees. You'll be required to work a full-time schedule (8:00am - 5:00pm CST, Monday - Friday) for the first four weeks. After training, you'll be provided with all necessary equipment, except for a smartphone, which you'll need to access our VPN. Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that values diversity and promotes collaboration. We believe in fostering a culture that is supportive, innovative, and customer-focused. As a remote team member, you'll be an integral part of our organization and will have the opportunity to contribute to our mission and values. Why Join blithequark? If you're a motivated and customer-focused individual looking for a flexible and rewarding career opportunity, we want to hear from you! As a Remote Customer Retention Specialist at blithequark, you'll have the chance to make a real difference in people's lives, develop your skills and expertise, and be part of a dynamic and growing organization. So why wait? Apply today and take the first step towards a fulfilling and successful career at blithequark! Apply for this job