**Remote Customer Service Representative – arenaflex**

**Job Title:** Remote Customer Service Representative – arenaflex **Job Code:** MS6009 **Starting Pay:** $17.70 per hour **Job Summary:** arenaflex is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. This role will be part of a dynamic team that responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. As a remote position, employees are required to have reliable transportation to travel to their designated arenaflex facility during first two days of employment for orientation and at any other times, as necessary. **About arenaflex:** arenaflex is a leading provider of innovative solutions in the energy industry. Our mission is to deliver exceptional customer experiences while providing reliable and efficient services to our customers. We are committed to fostering a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered to contribute to our success. **Key Responsibilities:** As a Remote Customer Service Representative at arenaflex, you will be responsible for: * Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment. * Handling emergency calls * Processing customer move-ins, adds and transfers. * Processing refunds, compensation requests and changes to accounts. * Routing escalated customer issues for resolution. * Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary * Processing order inquiry calls, initiate service orders, and provide service order status updates. * Assisting customers with credit/payment arrangements * Directing customers to the appropriate self-service channels as necessary * Meeting individual deadlines, metrics, and team goals * Multi-tasking while effectively focusing on priority issues * Working cooperatively in a group environment to achieve common goals **Required Qualifications:** * High school diploma or equivalent. * One (1) year of Customer service experience. * Computer skills including navigating multiple tabs, windows, and systems * Must be able to type a minimum of 25 WPM (Word Per Minute) * Solid written and verbal communication skills * Must be 18 years of age or older. **Preferred Qualifications:** * 2-3 Year(s) Call Center Experience * 2-5 years previous customer service work from home experience * Utility experience * Advance computer skills including navigating multiple tabs, windows, and systems * Ability to type 60-65 WPM **Living Requirements:** * Must reside no more than 80 miles from a arenaflex facility: + arenaflex of Virginia Operating Center (1809 Coyote Drive, Chester, VA 23836). + arenaflex of Ohio location (290 W. Nationwide, Blvd, Columbus, OH 43215). + arenaflex of Kentucky (2001 Mercer Road, Lexington, KY 40511). + arenaflex of Pennsylvania York Operating Center (1600 Colony Road, York, PA 17408). + arenaflex of Pennsylvania, (100 Laurel View Drive, Smithfield, PA 15478). **Work From Home Office Requirements:** * Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet * Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up. * Must have a smart phone to download a VPN app on your personal device. * Must be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program. **Inclusion & Diversity:** arenaflex values inclusion within your day-to-day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. **Equal Employment Opportunity:** arenaflex is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle. **Safety Statement:** arenaflex promotes a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. **What We Offer:** * Competitive starting pay of $17.70 per hour * Opportunities for career growth and professional development * Comprehensive training program to ensure your success * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from you! Apply Now! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job