[Remote] Customer Service Representative (Dental & Vision Benefits) In-office San Antonio, TX or remote in Texas

Note: The job is a remote job and is open to candidates in USA. Ameritas is an insurance, financial services and employee benefits provider that is seeking Customer Service Representatives to drive the business by providing exceptional customer service. The role involves communicating with policyholders, providers, and plan participants to address inquiries and support the Group (dental and vision) insurance division. Responsibilities Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues Documents customer inquiries and related customer data electronically Assists service team(s) with back office support functions Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures Supports department goals by achieving established service standards and metrics Skills High school diploma or equivalent 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred Ability to work overtime when required to support business needs Excellent verbal and written communication skills. Demonstrates initiative when assessing situations Proficient use of computer systems and keyboarding skills Benefits 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses Thrive Days - Personal time off Paid time off (PTO) Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP) Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program Matching donations program Paid volunteer time– 8 hours per month Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support Company Overview You may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life. It was founded in 1887, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Ameritas has a track record of offering H1B sponsorships, with 16 in 2025, 12 in 2024, 26 in 2023, 21 in 2022, 14 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.