[Remote] Customer Success and Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. SparkPath is on a mission to help people discover meaningful careers through innovative approaches to career exploration. They are seeking an Operations & Revenue Coordinator to manage core systems including sales, operations, billing, and customer success, while ensuring revenue accuracy and operational efficiency. Responsibilities Billing, Invoicing & Revenue Operations Manage the full billing lifecycle in QBO (estimates, invoices, recurring billing, payments, churn) Maintain revenue accuracy, payment follow-ups, and coordination with the accountant Sales Operations & Customer Support Own inbound inquiries, account setup, access management, onboarding coordination, and CRM hygiene Customer Discovery & Sales Intelligence Research institutional customers and prepare pricing context and insights for sales conversations Conferences & On-Site Events Own conference logistics end-to-end, including materials, booth operations, sales support, and post-event invoicing and follow-up Shipping, Fulfillment & Inventory Manage physical order fulfillment, shipping, inventory tracking, procurement, and customer shipping support (at our Ottawa office, or from your home) Admin, Reporting & Systems Maintain SOPs, Loom documentation, internal data exports, usage audits, and monthly/annual reporting Skills Experience in operations, sales support, billing, customer success, and/or administration Comfort working with revenue-adjacent tasks (invoicing, payments, follow-ups) Strong attention to detail and organizational skills Ability to manage multiple recurring responsibilities reliably You are tech savvy. If you don't know our tech tools: GSuite, JotForm, ChatGPT, MongoDB, Firebase, QBO, Shopify, you have a can-learn attitude and are open to grow your skills, fast, to be efficient in the team English, writing and speaking is essential A college or university degree is preferred Fluency in French is an advantage Company Overview SparkPath provides innovative programs, coaching, and career tools for students to create extraordinary careers by exploring challenges. It was founded in 2009, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 0-1 employees. Its website is