[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Connecteam is a fast-growing startup focused on enhancing the workforce experience for mobile and low-tech employees. As a Customer Support Representative, you will communicate with clients to ensure they effectively use the app, troubleshoot issues, and enhance customer satisfaction. Responsibilities Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction Delivering fast service while maintaining a high performance level Educating the clients on the best practices in Connecteam according to their business needs Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc Skills At least 1 year of experience in a customer support role or client facing environment (provided support in writing) Superb written and verbal communication skills Service-oriented personality with a can-do attitude and strong problem-solving skills Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together Positive attitude, empathy, and high energy! Independency and time management skills Ability to work remotely from Mon-Fri - must Benefits Medical coverage. Insurance plan. Paid time off for vacation, sick days. Company Overview Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is