[Remote] Digital Engagement Specialist (Remote)

Note: The job is a remote job and is open to candidates in USA. UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. They are seeking a Digital Engagement Specialist to manage B2B logistics customer accounts through digital engagement, focusing on driving customer satisfaction and minimizing churn. Responsibilities • Retains and nurtures existing B2B logistics customers through digital-first engagement. • Operating within a pooled team model, you’ll manage a portfolio of accounts through email, chat, and online platforms (e.g. Salesforce)—responding to inquiries, resolving issues, and proactively identifying opportunities to strengthen customer relationships. • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. • Recommend business practices and procedures that focus on increased productivity, and increased customer satisfaction. • Your focus will be on driving customer satisfaction, minimizing churn, and ensuring clients realize the full value of our logistics solutions. • You’ll monitor account health, flag retention risks, and collaborate cross-functionally to deliver seamless digital experiences. • This role also involves analyzing customer behavior, recommending product improvements, and supporting renewal and upsell efforts. • Applies working knowledge of theories, practices, and/or procedures within job discipline. • Broadens capabilities and understanding of the company processes, and customers. • Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. • Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. • Impacts quality of own work and the work of others on the team. • Shares factual information with other team members. • Receives guidance on a regular basis. Skills • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. • Typically requires a four-year degree or equivalent experience. • Strong communication skills. • Customer-centric mindset. • Experience in digital engagement or customer success. • Comfortable working in a fast-paced, collaborative environment. • Using data to inform decisions. Benefits • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program Company Overview • Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1907, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is Apply tot his job