[Remote] Digital Transformation & Customer Engagement Excellence Consultant

Note: The job is a remote job and is open to candidates in USA. The Stem is a consulting firm seeking independent consultants specializing in Digital Transformation and Customer Engagement Excellence. The role involves planning and executing customer engagement transformations within the Pharmaceutical and Bio-technology sectors. Responsibilities • Benchmarking current Omni-channel capabilities • Formulating transformation visions • Advising global-to-local governance models for transformation • Defining excellence projects • Implementing customer engagement excellence projects, including process definition, standards & guidelines • Developing and delivering training programs • Serving as interim staff Skills • Established an independent consulting practice • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company • Track record of conceiving and guiding excellence programs that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • MBA or equivalent advanced degree preferred but not required. Company Overview • The Stem is a management consultancy specializing in customer strategy and experience solutions for Health brands. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is Apply tot his job Apply tot his job