[Remote] EDI Analyst I (B2B SaaS)

Note: The job is a remote job and is open to candidates in USA. Prompt Health is revolutionizing healthcare with modern software for rehab therapy businesses. They are seeking an EDI Analyst I to contribute to their EDI/ERA Department by assisting clients with support inquiries and improving customer experience during the enrollment process. Responsibilities Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc) Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules) Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule Provide customers with relevant enrollment paperwork and provide support if requested Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation Skills Working knowledge of X12 Manual (837P, 837I, 835, 276, 277) Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections Clear and effective communicator with excellent verbal and written skills Demonstrated extreme attention to detail and organizational skills Ability to meet deadlines with a strong sense of urgency Excellent troubleshooting and analytical skills Self-motivated with the ability to multitask and work independently as well as in a team setting Prior startup and/or B2B SaaS technology organization experience Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.) Experience with Zendesk or similar customer support software Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc) Benefits Potential equity compensation for outstanding performance 401k Health Insurance Benefits Generous PTO Company-wide sponsored lunches Company Overview A fully integrated enterprise software solution for the physical therapy industry. It was founded in 2017, and is headquartered in Hackensack, New Jersey, USA, with a workforce of 201-500 employees. Its website is