[Remote] Executive Director, Commercial Operation Strategy & Chief of Staff

Note: The job is a remote job and is open to candidates in USA. Dendreon is a company focused on transforming cancer treatment through personalized immunotherapy. The Executive Director, Commercial Operations, Strategy, Chief of Staff will lead the Customer Engagement Ecosystem to enhance commercial performance and support the Chief Commercial Officer in strategic initiatives and cross-functional alignment. Responsibilities • Design and continuously optimize the CEE operating model linking strategy to execution across Sales, Marketing, Market Access, Medical, Patient Operations, IT/Data, Finance, Legal/Compliance, and Supply/Operations • Establish governance, decision rights, and operating rhythms (weekly/monthly/quarterly) to drive alignment, accountability, and speed • Lead an enterprise Commercial PMO / Transformation Office to manage the portfolio of initiatives, including technology roadmap, data/MDM, omnichannel, HUB operations, training, vendor transitions, process redesign, business cases, prioritization, dependency management, change control, and value realization • Own and chair QBRs across commercial performance, including Sales, Market Access, Patient Operations/HUB, Marketing Operations, Medical Affairs Operations, Trade/Channel, and key vendor partners • Operate a “single source of truth” performance system with standard definitions, dashboards, KPI hierarchy, variance analysis, root-cause diagnostics, corrective actions, and executive-ready narratives • Ensure QBR outputs feed annual and quarterly planning, investment governance, and roadmap prioritization • Own commercial forecasting and scenario planning in partnership with Finance and cross-functional leaders, connecting forecasts to capacity planning and execution • Build analytics across performance, leakage, funnel conversion, and operational drivers, including access, HUB, specialty pharmacy, and channel signals • Institutionalize an insights-to-action cadence so analytics consistently translate into execution changes and investment decisions • Own the commercial data strategy, including data domains, definitions, stewardship, quality, lineage, and governance • Build and operate the commercial data warehouse/lakehouse powering dashboards, segmentation, forecasting, and operational monitoring • Serve as the enterprise data integrator across CRM, digital marketing, payer/access, specialty pharmacy, HUB/call center operations, and customer master data • Own HCP/HCO identity resolution and hierarchy management • Own the commercial technology roadmap spanning CRM, field enablement, content platforms, omnichannel/orchestration, consent/privacy tooling, analytics/BI, integration layer, and vendor platforms supporting the CEE, MLR, Speakers programs, and event management • Serve as business product owner for requirements, prioritization, release cycles, adoption plans, and value realization • Ensure integration architecture and data flows (CRM ↔ warehouse↔ omnichannel ↔ HUB/SP ↔ reporting) are accurate, timely, and usable • Establish technology governance, including access controls, audit trails, documentation, incident/escalation processes, vendor risk controls, and SOPs • Lead incentive compensation strategy and administration, including plan design support, quota methodology, modeling/scenario testing, payout governance, audit controls, and communications • Operate a scalable incentive compensation ecosystem, including systems, vendor management, dispute handling, documentation, and compliance reviews • Own commercial training strategy across onboarding, disease/product, account/customer strategy, omnichannel execution, systems/tools, and operational policies • Build role-based curricula and certification pathways, track completion, competency, and performance lift • Establish ongoing reinforcement cadences through manager toolkits, coaching guides, micro-learning, and “learning in the flow of work” assets • Ensure training content and documentation are compliant, version-controlled, and audit-ready in partnership with Compliance/Legal/Medical • Own an AI roadmap that improves speed, quality, and outcomes across Commercial, Field, Marketing Operations, Medical Affairs Operations, and Patient Operations • Stand up an AI Center of Excellence, identifying, piloting, scaling, and retiring AI use cases while measuring adoption and ROI • Deploy AI where appropriate for omnichannel optimization, insights automation, forecasting enhancement, workflow automation (MLR, Medical Info, HUB), field enablement, and proactive performance monitoring, within privacy and compliance guardrails • Establish an “inspection-ready” operating posture, including SOPs, documentation, training records, vendor oversight, access controls, and audit trails • Own privacy-by-design and security-by-design operational controls for commercial and patient-related data in partnership with Legal/Compliance/Privacy and IT/Security • Own the strategic vendor ecosystem across data/tech stack, analytics, incentive compensation, training, omnichannel tools, HUB/call center, speakers/events, and channel partners • Own Commercial Ops budget planning, ROI-based spend governance, and multi-year capability build plans • Own Sales Operations, including call planning, territory alignment, targeting, routing standards, field reporting, tools/processes, and operational policy • Lead Field Effectiveness/Commercial Excellence, including coverage models, productivity improvements, performance insights, coaching enablement, best-practice playbooks, and continuous improvement • Define and operationalize the enterprise selling model (account-centric, site-of-care/center-of-excellence, pathway/episode-of-care, or hybrid) aligned to strategy and the customer journey • Translate the selling model into field execution standards, including engagement objectives, account planning requirements, collaboration norms (Sales/Market Access/Medical), and measurable behaviors • Own annual and quarterly field business planning, including territory plans, account plans, prioritization, resource allocation, KPI commitments, and governance cadences with Sales leadership • Ensure field plans align with omnichannel plans, QBR actions, and cross-functional execution • Own field material logistics and fulfillment operations, including catalog governance, inventory controls, kitting, ordering workflows, shipping SLAs, vendor oversight, and field satisfaction metrics • Ensure compliant fulfillment processes, audit trails, and operational readiness, including digital asset availability and governance where applicable • Own end-to-end MLR operations, including intake, routing, cycle-time KPIs, version control, annotation workflows, 2252 approval pathway, and audit readiness • Standardize claims libraries, reference management, content taxonomies, tagging, reuse strategies, and retirement processes to improve speed and quality • Operationalize omnichannel planning and deployment across email, web, paid/owned, field digital, and events with consistent tagging and measurement • Establish operating rhythms for testing, optimization, performance reporting, and continuous improvement • Own operational management of websites and digital properties, including governance, tagging/analytics, privacy, accessibility, vendor oversight, and release cycles • Operationalize speaker program administration, including nomination workflows, roster governance, scheduling logistics, reporting, and vendor oversight aligned to compliance policies • Own event operations (congress and regional programs), including budgeting, vendor coordination, lead capture governance, post-event analytics, and performance optimization • Operationalize Medical Information systems and workflows, including intake, case management, response SLAs, quality assurance, knowledge management, and MIRF reporting • Establish standards for documentation, version control, and audit readiness • Enable access execution with operational infrastructure, including formulary/access tracking operations, issue escalation workflows, payer/channel performance reporting, and operational readiness for access initiatives • Partner with Finance on GTN inputs and profitability analytics, supporting governance and audit-ready processes as applicable • Build access-related analytics and leakage diagnostics tied to patient journey outcomes and commercial performance • Own channel readiness and performance, including data feeds, inventory visibility, service levels, reconciliations, partner governance, and issue management • Expand to full trade operations as applicable, including chargebacks, returns, fees, dispute workflows, eligibility processes, and channel “source of truth” reconciliation • Lead Patient Services/HUB Operations, including enrollment workflows, benefits verification support, prior authorization coordination support, affordability pathway operations, and operational case management performance • Drive patient journey operational excellence, including speed-to-therapy, cycle times, conversion, abandonment/leakage, service quality, satisfaction, and service recovery playbooks • Own HUB vendor selection/governance, QA monitoring, training/scripting support, and continuous improvement • Ensure compliant integration of patient operational data into enterprise analytics, including consent controls, role-based access, and de-identification controls as required • Serve as Chief of Staff to the CCO, operating as a strategic extension of the office to drive alignment, execution, and decision velocity across the commercial organization • Own executive cadences for the CCO, including leadership team meetings, weekly business reviews, QBR preparation, operating plan reviews, and board-ready narratives as needed • Drive agenda setting, pre-reads, decision logs, action tracking, and follow-through across cross-functional stakeholders to ensure commitments convert into measurable outcomes • Lead special strategic initiatives on behalf of the CCO, including organizational design and operating model evolution, capability builds, vendor strategy, and major cross-functional programs • Provide executive communications support, including drafting key updates, executive summaries, and performance narratives for internal stakeholders and external audiences as required • Identify operational and organizational bottlenecks, propose solutions, and ensure escalation and resolution pathways are clear and effective Skills • Bachelor's Degree required • 12+ years of progressive operations experience in pharma/biotech at the leadership level • Strategic and analytical capabilities • Strong cross-functional influence and communication skills • Prior experience supporting executive leadership and operational governance • Excellent leadership skills, with proven ability to develop a high-performance, customer focused and responsive commercial team • Ability to effectively network and collaborate with peers in other functions and with colleagues in other businesses • Proven track record in managing growth business in complex and competitive markets • Strong business acumen and use of business analytics to prioritize, lead and influence • Strong communication and presentation skills • The position requires frequent travel to customers within North America and to internal sites • Advanced degree Company Overview • Dendreon was a biotechnology company produces immunotherapy for prostate cancer. It was founded in 1992, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • Dendreon has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job