Remote Field Service Technician 3rd Shift
Tension Packaging & Automation Job Description Title: Remote Field Service Technician (3rd shift) Department: Operations & Service Reports To: Implementation Manager FLSA: Non-Exempt SUMMARY We are seeking a highly motivated and technically skilled Field Service Technician to provide remote third-shift support for our automated packaging and material handling systems. This role is critical to ensuring 24/7 operational uptime for our customers, including high-volume distribution centers and healthcare fulfillment sites. The technician will be responsible for real-time troubleshooting, system monitoring, and escalation support for Tension-based automation equipment. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide real-time remote technical support for Tension automation systems, including print-and-apply, conveyor, and bagging equipment. • Monitor system performance and respond to alerts, alarms, or customer-reported issues during third shift. • Troubleshoot PLCs, HMIs, sensors, motors, and other control system components using remote diagnostic tools. • Collaborate with on-site personnel to guide mechanical or electrical adjustments and verify resolution. • Document all support interactions, root causes, and corrective actions in the ticketing system. • Escalate unresolved or critical issues to engineering or field service teams as needed. • Participate in knowledge sharing and contribute to support documentation and training materials. • Support continuous improvement by identifying recurring issues and recommending long-term solutions. KNOWLEDGE/SKILLS/ABILITIES • Strong understanding of PLC logic (Wago, Allen-Bradley, Siemens, or similar) and industrial control systems. • Familiarity with Tension-based systems, servo motors, and print-and-apply technologies is a plus. • Excellent troubleshooting skills and ability to work independently under pressure. • Strong communication skills to clearly guide remote teams and document technical issues. • Comfortable working overnight hours and participating in an on-call rotation if needed. EDUCATION and/or EXPERIENCE • Associate degree in Electrical Engineering Technology, Mechatronics, Industrial Automation, or related field (or equivalent experience). • Two or more years of experience supporting industrial automation systems, preferably in packaging or material handling environments. WORK ENVIRONMENT & SCHEDULE • Fully remote position with required availability during third shift hours. • May require occasional travel for training or on-site support (less than 10%). • Must have reliable high-speed internet and a quiet, dedicated workspace To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Apply tot his job