Remote Front Desk & Scheduling Assistant – Part Time

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Front Desk & Scheduling Assistant – Part Time (100% Work From Home) Location: Remote from Latin America Position Type: Part-time (20 hrs/week) with opportunity for full-time once the company grows Salary: $500 – $625 USD/month for part-time (equivalent to $1000–$1250 full-time) Schedule: Monday to Friday, 9:00 AM–6:00 PM Central Time (part-time hours within this window; 1-hour lunch break for full-time) Job Overview Our client is a fast-growing, specialized home-service company based in Kansas City. They fix doors that don’t close, latch, seal, or function properly. Their work is simple, high-volume, and highly reviewed. They're expanding quickly and seeking a long-term virtual assistant to help us manage customer communication, scheduling, and day-to-day administrative tasks. We are looking for a friendly, organized, English-proficient Front Desk & Scheduling Assistant to serve as the first point of contact for homeowners. You will manage calls, texts, emails, booking requests, and follow-ups. You do not need construction knowledge—training is provided. This role is crucial for keeping their technician’s schedule full and maintaining our professional image. Responsibilities • Answer and manage incoming calls, texts, and emails • Gather job details such as door issues, photos, addresses, and preferred appointment times • Book jobs using our online scheduling tools • Manage and optimize daily routes • Follow up with leads to convert inquiries into bookings • Update our CRM with customer information • Send review requests post-service • Provide quick daily summary reports Qualifications, Skills and Key Competencies • Strong written and spoken English (C1+ preferred) • Experience with U.S. customers or U.S.-based service businesses • Confident and friendly on the phone • Organized and able to follow scripts and procedures • Stable internet connection • Fast learner and detail-oriented Preferred Qualifications • Experience with Housecall Pro, Jobber, ServiceTitan, or similar CRMs • Appointment-setting or customer support background • Experience handling high-volume messages Benefits: • Stable monthly USD pay • Fully remote position • Opportunity to grow into full-time as the company expands • Paid training • Performance bonuses Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application! Apply tot his job