[Remote] IT Specialist

Note: The job is a remote job and is open to candidates in USA. Turquoise Health is a Series B startup focused on making healthcare pricing simpler and more transparent. They are seeking a proactive IT Specialist to support and enhance the internal technology ecosystem, ensuring a seamless tech environment for employees while driving innovation and automation. Responsibilities Provide responsive support for hardware/software issues (laptops, peripherals, video conferencing, etc.) Manage laptop maintenance and coordinate repairs or replacements as needed Handle password resets and account unlocks across multiple platforms Deliver internal tool training and onboarding materials to ensure team productivity Draft, update, and maintain IT policies and how-to documentation Collaborate with People Team, Information Security, and leadership to align on compliance and clarity Maintain a central knowledge base of internal IT practices and processes Contribute to IT roadmapping and long-term technology strategy Research emerging tools and technologies that could improve efficiency or reduce costs Collaborate with cross-functional leaders on IT-related needs and improvements Manage the company’s IT asset inventory (laptops, peripherals, etc.) Ensure device and operating system compliance across the org Oversee software license usage, procurement, and renewals Lead software deployments across the company in collaboration with the People Team and Information Security Develop and maintain zero-touch deployment workflows and automation Build scalable provisioning systems to manage access control and user lifecycle Coordinate shipping, setup, and troubleshooting of IT Equipment for in-person company offsites and summits Manage AV tools and systems (ie. microphones, projectors, video conferencing, etc.) to ensure seamless hybrid experiences Provide on-site or remote support during live events to resolve technical issues quickly Partner with the People Team to anticipate technology needs and create playbooks for recurring events Skills 1 – 3+ years in an IT Support, Systems Admin, or People/service-related role Strong troubleshooting skills across Mac/Windows operating systems and SaaS tools Experience with device management and automation tools (e.g., Apple Business Manager, Jamf, Kandji) Knowledge of identity and access management, SSO, and endpoint compliance Strong written communication skills; ability to create clear, user-friendly documentation Comfort with cross-functional collaboration and training non-technical audiences Bachelor's degree OR equivalent experience/knowledge Experience with scripting or workflow automation tools (e.g., Rippling Workflows, Zapier) Benefits Total compensation, which includes base salary, benefits, and company stock options Company Overview Turquoise Health is a healthcare pricing platform that simplifies administration to reduce the expense and complexity of healthcare. It was founded in 2020, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Turquoise Health has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.